Patient Access Associate

3 weeks ago


McHenry Illinois, United States Northwestern Memorial Healthcare Full time
{"title": "Patient Access Associate", "content": "Job Summary

The Patient Access Associate plays a vital role in ensuring the best pre-service experience for patients seeking diagnostic services at Northwestern Memorial Hospital. This position requires a warm and welcoming demeanor, as well as a confident and knowledgeable approach to guiding patients through the process.

Key Responsibilities
  • Greet and establish positive first impressions with department patients, establishing a role as patient advocate.
  • Schedule studies for patients who walk-in but cannot be immediately accommodated within the schedule.
  • Collect and accurately identify patient demographic information in accordance with hospital standards.
  • Encourage teamwork through interdepartmental communication and identify potential problems to notify the manager.
  • Organize paperwork for patients by gathering necessary materials and monitoring progress.
  • Guide patients to the changing rooms, identify and communicate any special needs, and demonstrate locker functionality.
  • Enter diagnostic and testing department orders within the NMH computer systems.
  • Interact with various hospital departments and physician's offices to effectively direct patients through the NMH system in a patient/customer-friendly manner.
Requirements
  • Certification in CPR and emergency response procedures.
  • Maintenance of competency in patient handling.
", "lang_code": "en-US"}

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