Customer Service Manager
4 weeks ago
The Guest Services Manager at NorthShore is responsible for overseeing the team members handling the information desk and valet within their hospital. This role requires excellent interpersonal, listening, writing, communication, and computer skills. The ideal candidate will have a Bachelor's Degree in Hospitality and 5+ years of work experience within a high-volume customer service field. Strongly preferred is a full-service hospitality background, and experience in a healthcare environment is an advantage.
Key Responsibilities:
- Oversees the team members handling the information desk and valet within the hospital
- Provides consistently excellent service to internal and external customers
- Works with other Department Heads to ensure NorthShore policies and procedures are adhered to
- Responsible for ensuring service issues are recorded for tracking purposes
What We Offer:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options, including Domestic Partner Coverage
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
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