Customer Service Representative
3 days ago
At Sterling Engineering, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and ensuring their satisfaction.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process orders, maintain customer account details, and provide proactive sales support.
- Build strong relationships with customers and internal sales teams to drive business growth.
- Schedule and bill services, deliveries, and installations, and coordinate with service/operations managers.
- Process payments and maintain accurate internal reports.
- Make outbound calls to customers for service scheduling and offering maintenance plans.
- Perform outbound collection calls and manage over-the-counter orders.
- Address customer complaints and ensure resolutions are met.
- Keep detailed records of customer interactions, including inquiries, complaints, and solutions.
- Complete contract forms, process address changes, and manage service discontinuation requests.
- Refer unresolved grievances to designated departments for further investigation.
- Manage billing for services and arrange deposits or payments as necessary.
- Contact customers to provide information on inquiries, claim investigations, or adjustments.
- Upsell additional services or products.
- Assist with any other duties assigned by the General Manager.
- 1+ years of customer service experience.
- High school diploma or GED.
- Proficiency with Microsoft Word and Excel.
- Data entry experience.
- Customer service experience, ideally in a sales or marketing environment.
- Computer proficiency with Microsoft Office (Excel and Word).
- Familiarity with Windows OS.
- Ability to learn a proprietary customer service system.
- Strong interpersonal and communication skills (both verbal and written).
- Professional phone etiquette.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
Meet Your Recruiter
Krissy Drozd
As one of the most respected names in engineering staffing, Sterling has hundreds of opportunities with top employers. If you've got a friend or colleague seeking their next move in engineering, we could have their next opportunity. We offer a referral bonus for every referral that we place. Submit referral now.
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