Automotive Service Representative

4 hours ago


Honolulu, Hawaii, United States Navy Exchange Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Customer Service Clerk to join our team at the Navy Exchange. As a key member of our Auto Service Center, you will be responsible for providing exceptional customer service, preparing service work orders, handling merchandise, and assisting customers in a fast-paced retail environment.

Key Responsibilities
  • Prepare service work orders for vehicles, determining estimated costs and issuing parts and accessories to mechanics.
  • Counsel customers on automotive service needs and resolve patron service questions and complaints.
  • Assign work orders to technical associates, ensuring timely completion and customer satisfaction.
  • Maintain appointment schedules, ensuring availability of parts and service technicians.
  • May sell automotive parts, supplies, and accessories.
  • Assist customers, providing product information and resolving issues.
  • Prepare Special Purchase Order Worksheets for automotive parts based on work order requirements.
  • Load and unload merchandise from delivery vehicles, examining for damage or pilferage.
  • Verify merchandise received, notifying supervisor of discrepancies.
  • Keep stockroom area clean and orderly.
  • Assemble merchandise according to customer requests.
  • Operate a cash register, following established cash control procedures.
  • Responsible for own cash fund, completing daily cash reports and ensuring proper balance.
  • May train new associates on cash register operation and proper procedures.
  • Resolve customer complaints and problems, referring complex issues to supervisor.
  • Maintain payroll and productivity records as required.
  • Exercise tact, good manners, and courtesy when serving and assisting customers.
Requirements
  • 6 months of responsible experience in clerical, office, or retail sales store work, demonstrating ability to perform satisfactorily in the position.
  • Graduation from a full 4-year or senior high school, or possession of a General Education Development High School Equivalency Certificate (GED), may be substituted for experience requirements.


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