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Spa Customer Service Specialist

2 months ago

Brighton, Michigan, United States Hand & Stone - IL, MI, OH, WI Full time
Job OverviewBenefits:
  • 401(k) Plan
  • Dental Coverage
  • Employee Discounts
  • Health Coverage
  • Vision Coverage

Position Summary:
Hand & Stone Massage and Facial Spa is a prominent franchise known for its exceptional massage, facial, and hair removal services. With a vast network of locations throughout the US and Canada, Hand & Stone stands out as a leader in the membership-driven spa services sector.
We are currently seeking a Spa Customer Service Specialist who plays a vital role in ensuring that our clients enjoy an exceptional experience at our spa.
Are you often described as the "life of the party"? Do you possess a genuine passion for success? We are ready to provide you with all the necessary training in the spa industry; all we require is your outstanding customer service abilities.
We recognize the importance of flexibility in your schedule and are committed to accommodating your needs. Whether you are interested in full-time or part-time opportunities, we are here to support you in achieving a healthy work-life balance.

Key Responsibilities:
  • Achieve membership sales targets
  • Acquire in-depth knowledge of our service offerings (training provided)
  • Deliver exceptional customer service to both members and guests, fostering lasting relationships
  • Adapt to flexible working hours
  • Communicate effectively regarding sales, promotions, and service options
  • Maintain high standards of cleanliness within the spa
  • Exude a positive and energetic demeanor
  • Handle phone inquiries, schedule appointments, and manage documentation
  • Perform additional tasks as assigned

What We Offer:
  • Competitive Pay - hourly wage plus commission opportunities.
  • Sales Contests - challenge your sales skills with exciting contests.
  • Career Growth - potential for rapid advancement into management roles based on performance.
  • Continuous Training - we prioritize ongoing learning and development.
  • Flexible Scheduling - designed to fit your busy lifestyle, whether part-time or full-time.
  • Positive Work Environment - we strive to make work enjoyable and engaging.
  • Employee Discounts - enjoy discounts on products, services, and gift cards.

Qualifications:
  • High school diploma or equivalent required
  • Must be at least 18 years of age
  • Exceptional organizational skills and attention to detail
  • Strong team player with the ability to work independently with minimal supervision