Customer Service Representative

1 day ago


Brighton, Michigan, United States KEM KREST Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Kem Krest. As a Customer Service Representative, you will be responsible for maintaining order processing and customer service needs for a base of customer accounts. You will also assist in resolving issues timely for our OEM and manufacturing customers as well as their respective dealership customers.

Key Responsibilities
  • Maintain order processing and customer service needs for a base of customer accounts
  • Assist in resolving issues timely for OEM and manufacturing customers
  • Build strong relationships with our customer base
  • Review orders for accuracy and duplicates
  • Enter orders per customer needs and KK's monthly production schedule
  • Track and release backorders
  • Maintain product returns through RMA's and CAF's
  • Maintain dealer needs (order status, shipping status, and quality concerns)
Requirements
  • Pleasant, positive manner in person, by email, and on the telephone
  • Strong analytical skills
  • Work cooperatively and collaboratively to creatively solve problems for our customers
  • Embrace continual improvement
  • Strong end-user computer skills in windows-based systems, including ERP applications
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Work independently and to carry out assignments to completion
  • Two or more years of experience in a customer service-related field/customer-facing position, manufacturing, and/or distribution company is preferred
About Kem Krest

Kem Krest is a certified minority-owned business (MBE) and leading provider of Total Program Management for our customers through Supply Chain Optimization, Chemical Packaging, End-to-End Fulfillment, and Aftersales Solutions. We have over 45 years of experience working with Original Equipment Manufacturers (OEMs) in the Automotive, Agricultural, Power Sports, Heavy Duty, Retail, and Defense industries.

We have 12 locations throughout the U.S. and Canada: Indiana (Elkhart, Bristol, Carmel); Michigan (Brighton, Fowlerville); Wisconsin (Pleasant Prairie); Arizona (Phoenix); Ontario (Oakville); and Alberta (Edmonton).

Our Culture: At Kem Krest, we're inspired by hardworking people who want to impact our industry and community. Our team members are the key to our company's success and essential to our promise: "Customer Focused, Solutions Driven".

Our workplace embraces fun and celebrates achievement. We invest in people. We employ those who share our passion/mission and work to enrich our business model. We understand that each member of the team is a representative of our organization. We foster an inclusive environment that allows for expression of ideas and creativity. We serve our communities and manage our organization through the principles of servant leadership. We maintain a "Customer First / Associate First" philosophy.

Benefits
  • Competitive Pay
  • Generous PTO (Paid Time Off) and Paid Holidays
  • Profit Sharing Program
  • Healthcare Insurance Coverage Plans
  • Company Paid Life Insurance
  • Tuition Assistance
  • Matching 401k Program
  • Company Parties, Events, and focus on FUN


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