Executive Director, Retail Operations

1 day ago

South Bend, Indiana, United States Bned Full time
Job Summary

Barnes & Noble College is a retail environment like no other uniquely focused on delivering outstanding customer service. As an Executive Director, Retail Operations, you will have oversight of a store or group of stores with annual volumes over $6m or an SM report. You are accountable for all aspects of the store-- financial results, operations, merchandising, talent acquisition, customer service, and campus relations.

You will build and maintain positive relationships with the campus community and your Home Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school.

You will execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic. You will ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.

You will analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable. You will ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.

You will foster a fair and equitable workplace, encourage an environment where team members express their concerns and ideas. You will provide feedback through counseling and appraisals; relate to others, build rapport, and work collaboratively with customers, campus partners, and the Store Team.

Key Responsibilities
  • Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic.
  • Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
  • Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
  • Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.
  • Foster a fair and equitable workplace, encourage an environment where team members express their concerns and ideas.
Requirements

7+ years supervisory experience in a retail setting preferred or a graduate of the Best Seller Program. Bachelor's in Business Administration or relevant field preferred. Leadership experience to direct and develop a workforce of managers and sales associates.

Strong interpersonal, communication, and problem-solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals. Familiarity with financial and customer service principles. Basic reading, writing, and accounting skills required. Excellent customer service and communication skills needed.

Ability to work a flexible schedule including evenings, weekends, and holidays. Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing.

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