Restaurant Operations Manager

6 days ago


Yuma, Arizona, United States Dunkin' - Franchisee Of Dunkin Donuts Full time

About Us

Dunkin' - Franchisee Of Dunkin Donuts is a leading baked goods and coffee chain, serving millions of customers every day. We are a fast-paced, high-energy environment where you get to interact with loyal customers every day.

Our Team

We are a locally owned and operated Dunkin' Donuts franchise, committed to making our guests' day by serving them with a great product, a smile, and quick service. Our team is dedicated to delivering the best guest experience and reaching sales goals.

Job Summary

We are seeking a highly motivated and experienced Store Manager to join our team. As a Store Manager, you will be responsible for delivering friendly and accurate orders to guests, meeting operational and quality standards, and ensuring the restaurant meets food safety, sanitation, and cleanliness standards at all times.

Key Responsibilities

  • Guest Experience
    • Deliver friendly and accurate orders to guests to enhance their experience at this location and to provide the guest with a reason to come back
    • Communicate expectations and needs of the customers to team members
  • Operations
    • Meet operational and quality standards in this fast-paced environment
    • Ensure the restaurant meets food safety, sanitation, and cleanliness standards at all times
  • Leadership
    • Develop and lead a high-performing team to deliver the best guest experience and reach sales goals
    • Execute Brand and Franchisee standards with every product
    • Empower the team to satisfy guest needs and resolve issues with service
  • Inventory and Logistics
    • Execute inventory report, delivery orders, and maintain store standards for inspections

Requirements

  • Must be authorized to work in the US
  • Must have a clean driving record
  • Be able to pass a background check in order to be issued a base pass
  • Arrives on time
  • Great with guests
  • Can foresee problems before they occur
  • A leader and role model for the employees
  • Previous managerial experience strongly preferred
  • Previous fast food/quick service restaurant experience required
  • Top-notch customer service skills
  • Strong verbal and written communication skills
  • Excellent leadership skills
  • Must submit to a background check


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