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Delinquent Account Collector

2 months ago

Springfield, Illinois, United States Chase Staffing formerly Chase Professionals Full time
Job Summary

Chase Staffing formerly Chase Professionals is seeking a highly skilled Account Resolution Specialist to join our team. As an Account Resolution Specialist, you will be responsible for resolving delinquent accounts by demanding and collecting the full amount due, establishing a solid plan with the borrower to bring the loan current, or proceeding with hardship assistance as appropriate.

Key Responsibilities
  • High Volume Call Handling: Answer high volumes of inbound calls from and/or generate high volumes of outbound calls to delinquent borrowers.
  • Delinquent Account Resolution: Resolve delinquent accounts by demanding and collecting the full amount due, establishing a solid plan with the borrower to bring the loan current, or proceeding with hardship assistance as appropriate.
  • Counseling and Communication: Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.
  • Financial Analysis: Discuss financial status, review monthly income and expenses, and determine reason for non-payment.
  • Loss Mitigation: Offer Loss Mitigation assistance, when appropriate, explain options and processes in detail.
  • Regulatory Compliance: Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).
  • Documentation and Record-Keeping: Maintain and document mortgage collection systems and databases with all activities and communications.
  • Payment Processing: Process mortgage loan payments in accordance with established guidelines.
  • Goal Achievement: Consistently meet monthly goals.
  • Account Reconciliation: Reconcile accounts with misapplied payments.
  • Training and Development: Successfully complete annual regulatory compliance training.
Requirements
  • Education: High School diploma or equivalent.
  • Technical Skills: Solid PC skills: Microsoft applications and loan servicing platforms.
  • Analytical and Problem-Solving Skills: Analytical and problem-solving skills and attention to detail.
Equal Opportunity Employer

Chase Staffing formerly Chase Professionals is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.