Membership Director

3 days ago

Springfield, Illinois, United States JCC Association Full time
Job Title: Membership Director

Are you passionate about building strong community relationships and enhancing connection to Jewish life? Do you have a knack for developing strategic approaches to new membership recruitment, retention, and outreach? We're seeking a highly motivated and experienced Membership Director to join our team at the Springfield JCC.

Key Responsibilities:
  • Develop and implement strategic approaches to new membership recruitment, retention, and outreach
  • Work collaboratively with departments to maximize member engagement through well-coordinated programs and services
  • Design, develop, and deliver membership initiatives to attract new members, mitigate attrition, and inspire previous users to engage with the Springfield JCC
  • Create surveys and other feedback mechanisms to better determine how the JCC can meet community needs and expand interest in our member services and programs
  • Keep abreast of industry trends to identify new markets and growth opportunities
  • Review and suggest updates to existing membership policies, as needed
  • Develop and expand relationships with organizations in the Jewish and greater community that will enhance the visibility of JCC membership, programs, and services
  • Build relationships with other JCCs to share best practices and create new opportunities for collaboration
  • Represent the agency at various community meetings and events to promote our mission and key programming
  • Build rapport with new community partners and foster deeper relationships with current partners
  • Handle phone/email solicitation, provide facility tours, and follow up on prospective members
  • Manage the registration process of new members and maintain all membership records and files in proper order
  • Utilize the JCC's membership management software to ensure membership data integrity and optimize the user experience
  • Work with program staff to develop and implement regular membership appreciation programs and events
  • Develop various membership materials, including applications, welcome kits, banners, certificates, and other collateral, in collaboration with Marketing staff
  • Track progress of member recruitment and retention; produce monthly statistical data for executive team
  • Ensure accurate financial tracking of renewals and cancellations, and provide timely outreach to members regarding delinquent accounts
  • Work with COO to coordinate financial assistance process for new and current members
  • Respectfully communicate and enforce rules with members; address member complaints and issues in a timely and professional manner
  • Oversee the JCC's membership incentive programs, including SilverSneakers and Renew Active
  • Attend all scheduled meetings and trainings, as required
  • Supervise the Welcome Desk receptionists, including staff onboarding, ongoing learning opportunities, and regular evaluative practices
  • Manage the Welcome Desk scheduling to ensure consistent coverage during the JCC's hours of operations and arrange for substitute coverage, as needed
  • Implement Welcome Desk processes and protocols to enhance the member experience and ensure professional, efficient operations
  • Maintain the Welcome Desk Google calendar to ensure that staff shifts are reflected clearly and accurately
  • Keep the Welcome Desk staff apprised of key programs, events, holiday closings, etc.

We're looking for a highly motivated and experienced professional with a strong background in marketing, sales, business, and/or customer service. A bachelor's degree is required, and 5+ years of full-time experience in a related field is preferred. If you're passionate about building strong community relationships and enhancing connection to Jewish life, we encourage you to apply for this exciting opportunity.

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