Customer Service Representative

4 days ago


Waukegan, Illinois, United States Planet 13 Full time

We are currently seeking a skilled Retail Cannabis Professional to join our team in Waukegan, Illinois. As a key member of our sales staff, you will be responsible for providing exceptional customer service, ensuring accurate transactions, and maintaining a clean and organized retail environment.

About the Company

Planet 13 Holdings, Inc. is a leading cannabis company based in Nevada, United States. Our commitment to quality and customer satisfaction has earned us a reputation as one of the most respected brands in the industry.

Benefits:

  • Competitive salary: $42,000 - $52,000 per year (based on experience)
  • Health, dental, and vision insurance
  • Basic life insurance

Job Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely manner
  • Ensure accurate transactions, including balancing cash registers and processing returns/exchanges
  • Maintain a clean and organized retail environment, adhering to company standards and safety protocols
  • Assist customers in locating products, answering questions about prices and merchandise, and providing product demonstrations
  • Upsell and promote products to meet sales targets and contribute to company growth
  • Develop strong relationships with customers, understanding their needs and preferences to drive loyalty and repeat business

Requirements:

  • High school diploma or equivalent required; related experience preferred
  • Excellent communication and interpersonal skills, with ability to build rapport with customers and colleagues
  • Basic math skills and accuracy in handling cash transactions
  • Ability to work in a fast-paced retail environment, meeting deadlines and adapting to changing circumstances
  • Strong problem-solving skills, with ability to think critically and resolve issues independently
  • Familiarity with cannabis products and industry regulations a plus


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