Customer Service Representative

3 days ago


Waukegan, Illinois, United States TEKsystems Full time

We are seeking a skilled Customer Service Representative to join our team in Waukegan, IL.

About the Job:

This is a fully onsite position that requires strong communication and problem-solving skills. The ideal candidate will have experience working in a call center environment and be able to handle high volumes of calls with ease.

The successful candidate will be responsible for answering customer phone calls, resolving issues, and providing excellent customer service.

Responsibilities:

  • Answer and respond to customer phone calls in a timely and professional manner
  • Resolve problems and follow through with customers based on standardized procedures
  • Process blind and parts request orders either online or manually
  • Maintain current product, policy, and procedure information through additional cross-training, phone mail, and e-mail updates
  • Perform specific duties and participate in teams as assigned by manager

Requirements:

  • 1+ year of customer service experience from retail or call center
  • Data entry skills
  • Computer skills; Microsoft office suite and system navigation
  • Nice to have: Call Center Experience, CRM System or ERP System, Manufacturing Industry

Benefits:

  • The pay range for this position is $17.50 per hour
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.



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