Server - Atlanta
4 days ago
Job Summary
Sports & Social is a unique entertainment venue that combines a sports bar, gaming parlor, and social lounge. We are seeking a skilled Server to join our team and provide exceptional customer service to our guests.
Responsibilities
- Guest Service
- Greet all guests and take beverage and food orders in a prompt and professional manner.
- Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
- Provide outstanding and professional service with a smile to ensure guest satisfaction.
- Communication
- Communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
- Communicate with guests clearly, patiently and with good humor.
- Product Knowledge
- Be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
- Service Recovery
- Alert Management of any service and/or safety issues.
- Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Teamwork
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.
Requirements
- At least 1 year of serving in a fast-paced food and beverage venue, preferably nightclub environment.
- Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
- Must meet state legal age requirements.
- Must speak fluent English, other languages preferred.
- Must be courteous, pleasant, and good-natured.
- Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
Physical Demands
- Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
- Must be able to efficiently and safely stand and move about the entire facility during each shift.
- Handling food, objects, products and utensils effectively and safely.
- Bending, stooping, kneeling, lifting.
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