Customer Service Representative

6 days ago


LuthervilleTimonium, United States Gabrielle Brennan - State Farm Agent Full time

At Gabrielle Brennan - State Farm Agent, we are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative - Insurance Industry Expert.

About Us

Gabrielle Brennan - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We pride ourselves on our commitment to excellence and our passion for helping others.

Compensation and Benefits

We offer a competitive $45,000 - $55,000 per year salary, depending on experience, plus benefits that include bonus opportunities based on performance, flexible scheduling, health insurance, paid time off, and training & development.

Job Description

This role involves managing appointment scheduling and office communications, greeting clients warmly in person and over the phone, directing them to the appropriate team members, and assisting in handling incoming inquiries and maintaining customer records.

Responsibilities
  1. Greet clients warmly in person and over the phone, directing them to the appropriate team members.
  2. Manage appointment scheduling and office communications.
  3. Assist in handling incoming inquiries and maintaining customer records.
  4. Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.
  5. Provide excellent customer service and follow up on client needs.
  6. Support the team with various administrative tasks and projects.
Qualifications
  1. Previous experience in a receptionist or customer service role.
  2. Excellent communication and interpersonal skills.
  3. Strong organizational and multitasking abilities.
  4. Comfortable with engaging in sales conversations.
  5. Basic computer skills, including Microsoft Office and CRM systems.
Working at Gabrielle Brennan - State Farm Agent

We value diversity, equity, and inclusion in our workplace and strive to create an environment where everyone feels welcome and supported. If you are passionate about delivering exceptional customer service and have a strong desire to grow within the insurance industry, we encourage you to apply for this exciting opportunity.



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