Customer Experience Ambassador

5 days ago


LuthervilleTimonium, United States Gabrielle Brennan - State Farm Agent Full time

We are seeking a highly organized and detail-oriented professional to join our team as a Customer Relations Representative. As a key member of our agency, you will be responsible for establishing customer relationships and providing prompt, accurate, and friendly customer service.

About the Role

As a Customer Relations Representative, you will play a vital role in ensuring the office is well-maintained and equipped to meet customer needs. You will work closely with other team members to create smooth operations and actualize opportunities offered by insurance products and financial services.

Your skillset will promote the basis for people in our community to have something they need. We are eager to bring aboard your collaborative presence and contribute to the success of our agency.

Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate and sell customers insurance products and services.
Qualifications
  • Excellent communication skills - written, verbal, and listening.
  • Highly organized and detail-oriented.
  • Experience in customer service required.
  • Experience in sales preferred.
  • Proactive in problem-solving.
  • Able to work in a team environment.
  • Experience in Windows computer applications.
  • Able to coordinate and collaborate with others to achieve agency goals.
  • Able to succeed in a fast-paced environment.
  • Able to obtain Property and Casualty License.
  • Able to obtain Life and Health License.
Benefits
  • Paid time off (holidays and personal/sick days).
  • Salary plus commission/bonus ($55,000 per year).
  • Health tax-free reimbursement benefits.
  • Growth potential/opportunities for advancement within my agency.


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