Patient Services Team Lead Specialist
7 days ago
We are seeking a skilled Patient Services Team Lead Specialist to lead our radiology operations team.
About the Role
- Lead a dynamic team of professionals in delivering exceptional patient care and operational excellence.
- Develop and implement processes to improve front office operations, streamline workflows, and enhance patient experience.
- Collaborate with center managers to coordinate work schedules, oversee front office activities, and assist in interviewing potential candidates.
- Relieve staff for vacation and sick-time coverage, ensuring seamless service delivery.
- Greet patients and visitors with a friendly and service-oriented approach, setting the tone for a positive experience.
- Act as liaison between physicians and patients, registering patients, obtaining necessary information, and collecting signatures for documentation.
- Verify changes in patient/physician/insurance information, ensuring accurate billing and collection of co-pays and fees.
- Answer phones, schedule appointments, and guide patients through the process, addressing questions and concerns with empathy and kindness.
- Notify team members of patient arrival and coordinate with back-office staff for timely care.
- Participate in meetings, contribute to process improvements, and lead projects to support center operations and quality patient care.
- Demonstrate expertise in safeguarding patient property and health information, adhering to company policies and legal requirements.
Requirements
- A minimum of 3+ years of experience as a Patient Service Representative in a radiology center.
- High school diploma or equivalent.
- Excellent communication, interpersonal, computer, problem-solving skills, and ability to build a strong team environment.
- Dynamic leadership attributes and the ability to adapt to changing situations.
Salary Range: $60,000 - $80,000 per year
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