Client Services Manager

1 day ago

LuthervilleTimonium, United States GardaWorld Security Services U.S. Full time
Job DescriptionJob Description

Job Description:

 JOB SNAPSHOT

Job Title: Client Service Manager
Location: Baltimore, MD
Environment: Corporate Office/Field
Salary: $80,000 + $400 Monthly Car Allowance 

General Job Functions: security operations, client relations, scheduling, payroll

Included Benefits/Perks: medical, dental, vision, 401k (company match), generous PTO

Who is GardaWorld?

GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal-opportunity employer. GardaWorld Security Services is looking for a Client Service Manager to develop a profitable business in Timonium, MD.

JOB DESCRIPTION
 Position SummaryThe Security Operations Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards – capable of representing GardaWorld as the premier provider of contract security services in the industry.  The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients by being honest, forthright, consistent and dependable.
Job Responsibilities Include, but are not limited to: 
  • Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
  • Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
  • Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
  • Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
  • Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
  • Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
  • Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
  • Ensure 100% compliance with all federal, state and local regulations in assigned accounts.
  • Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
  • Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
  • Ensure progressive discipline is followed on all corrective actions.
QUALIFICATIONS
  • A college degree in business or related field
  • Minimum 1 year management experience; 3 years preferred
General Qualifications to work in GardaWorld include:
  • Pass an extensive screening process
License Number: 106-4287

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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