Warranty Operations Manager

1 month ago


Rockford, Illinois, United States Hydraulic Technologies Full time
Job Summary

This position is responsible for providing daily direction and structure to the Rockford site Warranty Repair technicians. The primary objective of the Warranty Department is to assist our customers in meeting their needs in a timely, safe, and cost-effective way.

Key Responsibilities
  • Manage the Warranty Repair team to ensure efficient and effective repair of products.
  • Develop and implement processes to improve customer satisfaction and reduce warranty claims.
  • Collaborate with cross-functional teams to resolve technical issues and improve product quality.
  • Provide training and guidance to team members to ensure they have the necessary skills and knowledge to perform their duties.
  • Monitor and analyze warranty data to identify trends and areas for improvement.
  • Develop and implement strategies to reduce warranty costs and improve profitability.
  • Ensure compliance with all relevant laws, regulations, and company policies.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • At least 2 years of experience in a warranty or repair-related role.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of hydraulic and electrical systems.
  • Experience with SAP and other software systems.


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