Front Desk Representative

3 weeks ago


Highlands, North Carolina, United States IR Management LLC Full time
Job Overview

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at IR Management LLC. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide attentive and personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency in handling room assignments, key control, and other related tasks.
  • Handle confidential information with discretion and integrity, maintaining the highest level of professionalism and respect for guests' privacy.
  • Process cash and credit transactions, maintaining accurate accounts and adhering to company policies and procedures.
  • Stay up-to-date with hotel emergency procedures and ensure the safety and well-being of guests and staff.
  • Collaborate with other departments to ensure seamless communication and a cohesive guest experience.
Requirements
  • 1+ year of experience in a similar role or equivalent preferred.
  • Additional education, training, or certification a plus.
  • Positive attitude, excellent communication skills, and a passion for delivering exceptional customer service.
  • Ability to work a variety of shifts, including days, nights, weekends, and holidays.
  • Physical stamina to stand for long periods, lift up to 25 pounds, and move quickly in a fast-paced environment.
What We Offer

As a Front Desk Agent at IR Management LLC, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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