Front Desk Clerk

2 months ago

North Highlands, United States Elica Health Full time

Front Desk Clerk

Medical Clinic Job Type Full-time Description At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community. This passion extends from the exceptional care we provide to our underserved patients in Sacramento/Yolo County down to providing community outreach on our state-of-the-art mobile medicine program, Health on Wheels. Elica Health Centers is a Federally Qualified Health Center (FQHC) thanks to our hardworking Elica family. Become a part of a team where every day is an opportunity to make a positive impact in your community

**Summary:**

The Front Desk Employee (Non-MA) registers every patient, collects fees, and enters registration, intake, and check out data in the Athena EHR. Greets and serves all who come into the clinic. Provides excellent customer service at all times. The Front Desk employee (Non-MA) also assists Providers in non-medical tasks.

**Job Duties and Responsibilities**

* Checks voicemail, answers external and internal phone calls; resolves questions as appropriate, transfers calls to the appropriate department/staff as needed.

* Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into Athena.

* Enters every patients data into Athena. Performs other clerical tasks as needed.

* Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly.

* Uses critical thinking skills to address patient intake and registration questions, correctly referring to Eligibility Workers when appropriate.

* If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patients eligibility.

* Schedules appointments and manages patients appointments according to the Providers schedule.

* Provides excellent customer service reflecting Elicas value of respect, integrity, collaboration and service.

* Completes assigned tasks in personal in-box and workflow dashboard in-box.

* Ensures that the waiting room and front desk area are clean and uncluttered every two hours.

* Receives US Mail and email correspondence, replies and/or forwards to on-site supervisor and other staff as appropriate.

* Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment.

* Submits daily/regular reports and schedules to Supervisor and/or Manager as assigned.

* Demonstrates knowledge of Special programs including Every Woman Counts, Elicas Sliding Fee Discount program, Vaccines for Children, Children's Health and Disability Program and other special programs so as to appropriately support each patients enrollment.

* Complies with all OSHA, Safety, and Elica policies and procedures.

* Reports any incidences or unusual occurrences to your supervisor/manager. Properly document a patient incident report if you were involved or witnessed the incident. Submit to your supervisor/manager in a timely manner.

* Performs other duties as assigned.

Requirements

* High School Diploma or Equivalent.

* Current BLS/CPR Certification required.

* Knowledge of office equipment including computer, copier, multi-line telephone

* Demonstrates exceptional customer service skills.

* Ability to maintain records and files.

* Ability to maintain confidentiality.

* Ability to exert physical effort maintaining and distributing files.

* Knowledge of basic medical clinic care and procedures.

* Training and HIPPA knowledge is a must.

* Bilingual Farsi, Spanish, Arabic or Russian preferred.

**Physical Requirements:**

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Our Benefits:**

* Medical: Two options with Kaiser or Western Health Advantage

* HRA Plan: Company funded Health Reimbursement Arrangement to help pay for out-of-pocket costs related to medical coverage

* FSA Plans: Elica offers 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA

* Dental: Kansas City Life DPPO

* Vision: VSP Choice Network

* Basic Life and AD&D Insurance Company paid

* Supplemental Life and AD&D options

* Sick time, Vacation and Paid Holidays.

* 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.

* Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.

* Tuition Reimbursement program and CME/CEU program.

**Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine.*

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