Order Fulfillment Specialist

3 days ago

Raleigh, North Carolina, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about creating a work environment that's as inspiring as our products. Our team is dedicated to delivering exceptional client experiences, and we're looking for a talented Order Fulfillment Associate to join our crew.

Position Overview:

As an Order Fulfillment Associate, you'll play a vital role in driving revenue by providing top-notch client services, building relationships, and presenting a clean and safe store environment. You'll consistently meet or exceed individual and store goals, ensuring a seamless client experience from start to finish.

Key Responsibilities:
  • Embody our company values and set an example through your behaviors
  • Ensure compliance with all Knitwell Group practices and procedures
  • Additional responsibilities as assigned by Store Manager, Co-Manager, and Sales Leads
  • Fulfill online orders and pack with precision
Revenue Generation:
  • Consistently meet or exceed divisional, store, and individual financial and credit goals while contributing to the store's overall success
Client Experience:
  • Provide exceptional client service by anticipating needs, exceeding expectations, and adhering to Knitwell Group service experience standards
  • Acknowledge, interact, and build relationships with clients, creating loyalty and multi-tasking with ease
  • Address client concerns, resolve when possible, and involve management when necessary
  • Portray a gracious, friendly, energetic, and engaging manner, always respectful and professional
  • Take ownership, solicit, and incorporate feedback for professional growth and development - Consistently receive positive, unsolicited client feedback
  • Communicate effectively with store management, store team, and external clients in person, through written correspondence, and over the phone
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences
  • Embody our company values and behaviors, inspiring the team by leading by example through words and actions - Support an environment of learning and trust by acting as a positive role model
  • Be responsible for compliance with all Company policies, practices, and procedures and all federal, state, and local laws
Operations:
  • Complete opening/closing procedures and tasks as directed by Leadership Team with a client focus (e.g., replenishing merchandise; recovering the store and styling rooms; processing shipments, including unpacking, hanging, steaming; cleaning, including dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing price changes)
  • Meet merchandise processing standards and maintain an organized and accessible work area
  • Adhere to Loss Prevention practices and be aware of and report potential incidents to ensure shortage control and protect company assets
  • Maintain a safe work environment and report any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in the stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)
  • Participate and assist in the preparation for the store's inventory
  • Report to work as scheduled; record time worked accurately by using Knitwell Group's Time and Attendance system; remain flexible to the needs of the business
  • Follow all Knitwell Group operational guidelines, processes, and procedures
  • Review Bulletin Boards daily
Technical Expertise:
  • Demonstrate a desire and ability to be learner-responsible and navigate Knitwell Group's computer learning systems
  • Perform register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and process transactions accurately
  • Operate the phone, answering calls with an appropriate greeting, transferring, and placing calls on hold
  • Operate and understand the functions of the Point of Sale (POS) system
Product/Brand Management:
  • Understand and clearly articulate Knitwell Group's brand positioning, including the uniqueness of all expressions, current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients
  • Live Knitwell Group's Purpose, Values & Behaviors, Practices in all interactions
  • Participate in and attend Store Meetings
  • Proactively use associate education tools to build product and styling knowledge with peers
  • Embrace fashion, understand current market trends, and articulate them using Knitwell Group's interpretations in every client interaction. Represent the brand by adhering to Knitwell Group's dress code guidelines
  • Pack and wrap client purchases according to Knitwell Group standards
Position Requirements:
  • Client Service: Ability to function as a role model, ensuring the client remains the top priority. Take initiative to build a loyal client base
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Knitwell Group's guidelines
  • Communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates
  • Accuracy: Ability to handle cash and provide change without error
  • Schedule: Remain flexible in scheduling that meets the needs of the business
  • Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around the sales floor and stockroom
Educational Requirements and Experience:
  • Minimum Requirements: High School Diploma or GED
  • Minimum one year sales associate or relevant experience in the services industry with proven results
Location:
Store 1496-Crabtree Valley Mall-ANN-Raleigh, NC 27612Position Type:
Regular/Part timeEqual Employment Opportunity

Knitwell Group is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

Knitwell Group welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

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