Consumer Loan Fulfillment Manager

3 days ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

The Consumer Loan Fulfillment Manager is a key role within our organization, responsible for overseeing the end-to-end loan fulfillment process for consumer and residential real estate loans. This includes managing a team to ensure compliance with regulatory requirements, loan processing workflows, and maintaining high standards of member service.

Key Responsibilities
  1. Lead and manage a team of consumer loan fulfillment specialists, ensuring department objectives and staffing needs are met.
  2. Oversee the loan fulfillment process from submission to funding, ensuring accurate loan documents and closings.
  3. Identify areas for improvement in the loan fulfillment process and implement changes as necessary.
  4. Establish and maintain Key Performance Indicators (KPIs) and prepare regular reporting on team performance metrics.
  5. Perform processing with the team, including personal, auto, and home equity loans.
  6. Assist the AVP of Consumer Loan Operations with the review and testing of new releases and system enhancements.
  7. Maintain existing consumer credit products in the core system and lending operating system.
  8. Comply with and stay up-to-date on all policies, guidelines, and procedures, federal and state laws applicable to consumer loan servicing.
Requirements
  1. Minimum 7-9 years of consumer loan servicing/loan documentation experience, including 1-3 years of management experience.
  2. Experience with consumer loan and documentation procedures, policies, regulations, and laws, including knowledge of bankruptcy and consumer law.
  3. Demonstrate ability to multi-task, prioritize, and accept change and function in a team environment.
  4. Ability to lift a minimum of 25 lbs. (file boxes, computer).
  5. Travel required on occasion.
Preferred Qualifications
  1. Bachelor's degree in finance, accounting, economics, business, or related field.
  2. Lending experience at a Credit Union/Financial Institution.
  3. Possess strong analytical and computer skills.
  4. Ability to be resourceful and remain flexible.
  5. Technical background and on-going maintenance of loan core system as well as a functional understanding of a loan origination system (LOS).


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