Jewelry Sales Specialist

3 weeks ago


Fairfax, Virginia, United States Brilliant Earth Full time
Job Overview

We are seeking a highly skilled Jewelry Sales Consultant to join our team at Brilliant Earth. As a Jewelry Sales Consultant, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets.

Key Responsibilities:

  • Utilize sales strategies and product knowledge to guide customers through multiple purchasing decisions.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Proactively greet, check-in, and assist customers in the purchasing process.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area. · Use our ERP system to manage tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements:

  • A passion for the customer and a drive to exceed sales targets.
  • Excellent communication and collaboration skills.
  • A keen eye for detail and a passion for process.
  • The ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

  • Competitive compensation and a robust benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • Employee discounts on our jewelry.
  • Wellness benefits and giving back opportunities.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about the jewelry industry, we encourage you to apply for this exciting opportunity. Please submit your application and we will be in touch to discuss further.


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