Health and Wellness Specialist
3 weeks ago
At iCRYO One Loudoun, we're passionate about elevating the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services. Our mission is to raise the bar in the health and wellness industry by delivering exceptional guest experiences and promoting overall wellness and recovery.
Position Overview:
We're seeking a dynamic and energetic Health and Wellness Specialist to join our team. As a key member of our team, you'll be responsible for assisting and educating guests in achieving their wellness goals with exceptional guest service, marketing through social media, and attending community events. You'll also be responsible for continuing your education of our products and services, working as a team with other employees, and maintaining safety protocols within the center.
Key Responsibilities:
- Provide exceptional guest service and assist guests in achieving their wellness goals
- Market our services through social media and attend community events
- Continuously educate yourself on our products and services
- Work collaboratively with other employees to achieve team goals
- Maintain a safe and clean environment within the center
Requirements:
- Ability to work a minimum of 12-30 hours a week with a flexible schedule including evenings and weekends
- Ability to comprehend and pass a number of iCRYO designed service exams following initial training
- Good time management skills, good judgment, and ability to multi-task
- Exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty
- Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner
- Meet or exceed minimum productivity requirements set by the company including sales goals
- Maintain professional appearance and positive attitude
- Maintain an environment of trust, communicate efficiently with managers and peers
- Must be able to complete ongoing and continued education
- Maintain a clean environment, uphold company standards
- Retail Sales Experience preferred but not required
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