Maintenance Dispatcher

3 weeks ago

Las Vegas, Nevada, United States Yes& Companies LLC Full time
Maintenance Dispatcher - Resort Operations

At Yes& Companies LLC, we are seeking a skilled and organized Maintenance Dispatcher to join our team at Tahiti Village Resort & Spa. As a Maintenance Dispatcher, you will play a critical role in ensuring the smooth daily operations of our resort, overseeing the Maintenance & Engineering Status Board function and coordinating with various departments to resolve any issues that may arise.

Job Summary

We are looking for an energetic and professional team player with excellent communication skills to provide exceptional customer service and support our mission to create memorable experiences for our guests. The ideal candidate will have a positive attitude, be able to work well under pressure, and have a strong ability to multitask.

Responsibilities
  • Oversee the successful execution of daily set up and room assignments for the Maintenance staff.
  • Review and respond to company emails from internal and/or external sources as needed.
  • Run and monitor reports such as late checkouts, out of service, early outs.
  • Prepare PBALL Reports.
  • Work closely with and communicate with the Front Desk Room Controller/Leadership regarding any opportunities or challenges that arise concerning project rooms and/or units that require Out Of Order status.
  • Answer telephone calls, respond to questions, and handle requests from internal and external guests.
  • Create Max Panda work orders in a timely manner.
  • Track and follow up on the progress of all Maintenance work orders to ensure timely completion; report any Engineering Overdue work orders to department leads/leadership immediately.
  • Communicate with Front Desk team to resolve any room discrepancies.
  • Maintain accurate records of quarterly project lists.
  • Input Housekeeping and Maintenance work orders in Max Panda.
  • Perform clerical duties such as typing, filing, and computer inputs.
  • Report any challenges to the Maintenance & Engineering Management immediately.
  • Arrive on time for all scheduled shifts in proper attire, including nametag.
  • Maintain a flexible work schedule according to the occupancy levels.
  • Any other tasks as assigned by management.
Requirements
  • Must have effective oral and written English communication skills.
  • Basic knowledge on handling devices and radios.
  • Knowledge of basic computer skills.
  • Knowledge of basic math skills.
  • Ability to operate copier, fax, and scanner.
  • Ability to handle multiple phone lines.
  • Ability to use computers and software applications related to assigned tasks.
  • Ability to type at least 30 words per minute.
  • Have an excellent customer service, sustainability, and diversity, equity, and inclusion.
  • Be able to take clear messages and deal with upset customers.
  • Have phone and radio etiquette.
  • Have a hospitable personality, team-oriented, and enjoys working with and serving people.
  • Ability to work flexible shifts, including nights, holidays, and weekends.
  • At least 18 years of age.
Physical Requirements

Required to sit for extended periods of time.

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and location. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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