Data Center Operations Specialist

3 weeks ago

Las Vegas, Nevada, United States BGIS Full time
Data Center Operations Specialist

At BGIS, we are seeking a highly skilled Data Center Operations Specialist to join our team. As a key member of our operations team, you will be responsible for the installation, maintenance, and ongoing operations of our data center infrastructure. Your primary focus will be on ensuring the smooth operation of our data center, including the installation and maintenance of servers, peripherals, and network equipment. You will also be responsible for providing installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies. Additionally, you will provide selected software support services, including controlled system reboots, process/service reinitialization, and device configuration under the direction of customer specialists or other senior staff.

Responsibilities
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Respond to scheduled and emergency dispatches to the data center for after-hours service calls and security escorts.
  • Complete physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
  • Complete physical installation, dressing, and connection of fiber and copper communications cables.
  • Provide installation and replacement services for hot-swappable or modular hardware components.
  • Provide selected software support services, including controlled system reboots and device configuration.
  • Provide visual inspection and status reporting services in response to customer requests.
  • Complete assigned and scheduled tasks in a timely manner in accordance with customer deadlines.

Requirements
  • Minimum 2 years' experience with IT and networking systems in a technical or operations capacity in a data center environment or equivalent work experience.
  • Experience with dynamic colocation and managed services environments is preferred.
  • Fundamental understanding of data center architectures and systems for raised floor space, including equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits.
  • Familiarity with data center security and audit standards, including HIPAA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, and SOC 2.
  • Demonstrated proficiency with software tools, including Microsoft Office and Visio, AutoCAD.
  • Ability to act with urgency to provide world-class customer support.
  • Ability to work in a team environment where diversity, knowledge transfer, and cohesiveness are promoted.
  • Ability to work all shift schedules 7x24x365, including on-call rotation as assigned.
  • Previous applied work experience with computer server hardware systems running Windows or UNIX/Linux operating systems.
  • Demonstrated basic understanding of network hardware equipment and TCP/IP networking principles.
  • Ability to work collaboratively with customers, colleagues, and other service providers to plan and execute tasks.
  • Ability to work independently and with limited supervision to complete assigned tasks.
  • Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces.
  • Demonstrated good troubleshooting skills to investigate and resolve systems and infrastructure problems.
  • Demonstrated strong customer service skills and maintain good relations with customers and colleagues.
  • Demonstrated excellent verbal and written communications skills.

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