Performance Management Specialist
3 weeks ago
Televerde is seeking a highly motivated and experienced Agent Performance Manager to join our team. As a key member of our leadership team, you will be responsible for driving the performance of our call center teams and ensuring that our clients receive exceptional service.
Key Responsibilities:- Collaborate with the Call Center Director to develop and implement strategies to improve team performance and meet client satisfaction goals.
- Coach and develop direct reports to improve their skills and performance.
- Monitor agent performance and provide feedback to ensure effective practices are executed across the team.
- Responsible for input scheduling of agents and meeting performance utilization goals.
- Ensure that revenue and campaign performance goals are met.
- Maintain targeted RPC and contract rates.
- Cascade messages from executive management to the call center team.
- Monitor programs and procedures to ensure continuous improvement of client-driven performance indicators.
- Engage with internal and external customers to establish performance standards to meet sales and service goals.
- Bachelor's degree or equivalent years of related experience required.
- Minimum 2 years of B2B outbound sales/call center management experience.
- Past exposure to market verticals and trends preferred.
At Televerde, we value innovation, quality, and a collaborative spirit. We offer a dynamic and fast-paced work environment where you can grow and develop your skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Mechanical Engineer
4 days ago
Phoenix, Arizona, United States Performance Software Full timeAbout Performance SoftwarePerformance Software and its sister company, Talent Tier, are midsize companies with a great work-life balance, providing innovative software and hardware to our client companies. We are a medium-size company having been in business for over 25 years with never having a layoff and very low turnover 2–4% per year. Our company is...
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Mission Performance Specialist
4 weeks ago
Phoenix, Arizona, United States Blue Origin Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Mission Performance Specialist. This role will play a critical part in the development of our next-generation lunar lander, focusing on the integration of the Fluids and Propulsion subsystem.Key ResponsibilitiesLead cross-functional trade studies to optimize...
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Mission Performance Specialist
1 month ago
Phoenix, Arizona, United States Blue Origin Full timeAbout the RoleWe are seeking a highly skilled Mission Performance Specialist to join our team at Blue Origin. As a key member of our Lunar Transportation business unit, you will play a critical role in the development of our next-generation lunar landers.Key ResponsibilitiesLead cross-functional trade studies to optimize spacecraft performanceRun integrated...
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Senior Accounting Specialist
1 month ago
Phoenix, Arizona, United States Standish Management Full timeAccounting Specialist Role at Standish ManagementWe are a leading provider of specialized fund administration services for Managers and General Partners of private equity funds. Our team is seeking a highly skilled Senior Accounting Specialist to join our Management Company division.Key Responsibilities:Perform duties for accounts payable and receivable,...
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Sales Performance Manager
3 weeks ago
Phoenix, Arizona, United States Travel + Leisure Co. Full timeUnlock Your Potential as a Sales Discovery ManagerWe're seeking a highly motivated and results-driven Sales Discovery Manager to join our team at Travel + Leisure Co. As a key member of our sales team, you'll be responsible for driving sales growth, developing and implementing sales strategies, and leading a team of sales professionals to achieve exceptional...
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PuroClean Restoration Specialist
7 hours ago
Phoenix, Arizona, United States PuroClean Restoration Specialist of Scottsdale Full timePuroClean Restoration Specialist - Pack-Out & Fire TechnicianAre you looking for a challenging and rewarding career in the restoration industry? As a Pack-Out & Fire Technician with PuroClean Restoration Specialists, you will play a critical role in helping people recover and rebuild after disasters. We are seeking a reliable and detail-oriented individual...
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Flooring Specialist
2 months ago
Phoenix, Arizona, United States Nandail Property Management Full timeCompany Overview:Nandail Property Management is dedicated to the upkeep of both residential and commercial properties. Our mission is to provide exceptional service, ensuring that all properties are maintained to the highest standards, creating safe and pleasant environments for tenants.Position Summary:We are seeking skilled independent flooring...
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Facilities Maintenance Specialist
1 month ago
Phoenix, Arizona, United States SBM Management Services Full timeFacilities Maintenance Role at SBM Management ServicesWe are seeking a skilled Facilities Maintenance Specialist to join our team at SBM Management Services. As a key member of our facilities team, you will be responsible for maintaining a clean and safe environment for our employees and visitors.Key Responsibilities:Perform floor care, including vacuuming,...
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Customer Support Specialist
10 hours ago
Phoenix, Arizona, United States Cardinal Logistics Management Full timeJob Summary:The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinates the movement of freight via all modes of transportation.Key Responsibilities: Perform data entry tasks with accuracy and efficiency. Maintain accurate...
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Building Performance Specialist
3 days ago
Phoenix, Arizona, United States AEI Full timeAbout the RoleWe are seeking a highly skilled Building Performance Consultant to join our team at Affiliated Engineers, Inc. (AEI). As a Building Performance Consultant, you will play a critical role in helping our clients achieve energy-efficient building solutions and create a better, greener future for all.Key ResponsibilitiesEvaluate building and system...
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Building Performance Specialist
4 weeks ago
Phoenix, Arizona, United States AEI Full timeAbout the RoleWe are seeking a highly skilled Building Performance Consultant to join our team at AEI. As a key member of our building performance practice, you will play a critical role in helping our clients achieve energy-efficient building solutions and create a better, greener future for all.Key ResponsibilitiesWork with our building performance...
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Sales Performance Manager
13 hours ago
Phoenix, Arizona, United States TalentForge360 LLC Full timeAbout the JobWe are seeking a highly motivated and results-driven Inside Sales Account Manager to join our team at TalentForge360 LLC. As a key member of our sales team, you will play a crucial role in driving revenue growth and achieving our ambitious customer acquisition objectives.Key ResponsibilitiesSource new sales opportunities through inbound lead...
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Landlord Relations Specialist
2 days ago
Phoenix, Arizona, United States Housing Operations and Management Inc Full timeJob SummaryWe are seeking a highly skilled Landlord Relations Specialist to join our team at Housing Operations and Management Inc. This is a unique opportunity to work with a national leader in housing assistance programs, dedicated to building communities where the promise of home is a reality for everyone.Key ResponsibilitiesMaintain positive working...
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Clinical Workforce Performance Specialist
4 days ago
Phoenix, Arizona, United States Progilisys Solutions Full timeJob Title: Clinical Workforce Performance AnalystProgilisys Solutions, LLC is seeking a highly skilled Clinical Workforce Performance Analyst to join our team. As a key member of our Clinical Operations department, you will be responsible for developing and implementing workforce analysis initiatives, activities, reporting, and solutions to provide input to...
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Floor Maintenance Specialist
3 weeks ago
Phoenix, Arizona, United States Nandail Property Management Full timeJob OverviewNandail Property Management is a leading provider of property maintenance services, dedicated to delivering exceptional results for our clients. We are seeking a skilled Floor Maintenance Specialist to join our team.Key ResponsibilitiesInstall, repair, and replace floors using various materials, including tiles, hardwood, and vinyl.Remove old...
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Mission Performance Specialist
5 days ago
Phoenix, Arizona, United States Blue Origin Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Spacecraft Systems Integrator on our lunar lander program. As a key member of our System Integration and Analysis Team, you will be responsible for the integration of the Fluids and Propulsion subsystem, leading cross-functional trade studies, running integrated...
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IT Manager
4 weeks ago
Phoenix, Arizona, United States Western Alliance Bancorporation Full timeJob Title: IT Manager - Patching SpecialistJob Summary:We are seeking an experienced IT Manager - Patching Specialist to join our team at Western Alliance Bancorporation. The successful candidate will be responsible for leading a team of specialists in compiling, reviewing, and tracking vulnerabilities, as well as performing mitigation practices and driving...
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Commercial Roofing Specialist
3 hours ago
Phoenix, Arizona, United States DV Management Company LLC Full timeThe Commercial Roofing Specialist will be responsible for ensuring the timely completion of roofing projects, maintaining open communication with production managers and superintendents, and adhering to company procedures.This role requires strong multitasking and delegation skills, as well as the ability to manage a high volume of calls, emails, and...
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Performance Optimization Specialist
4 days ago
Phoenix, Arizona, United States UrBench Full timeJob OverviewUrBench is seeking a skilled Performance Engineering professional to join our team.This role involves leveraging expertise in Java, Springboot, and performance tuning to optimize software applications.The ideal candidate will have experience with performance testing, code optimization, and CI pipeline integration.We are looking for a strong...
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Safety Management Specialist
3 weeks ago
Phoenix, Arizona, United States Signal Energy Constructors Full timeJob Title: Safety Management SpecialistSignal Energy Constructors is seeking a highly motivated and experienced Safety Management Specialist to join our team. As a key member of our safety team, you will be responsible for promoting a proactive safety culture and ensuring compliance with regulatory standards.Key Responsibilities:Support the Site Safety...