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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Service Writer at SpeeDee Oil Change and Auto Service. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.
Key Responsibilities:- Customer Interaction: Greet and interact with customers in a friendly, professional, and inviting manner, ensuring a positive experience and building customer loyalty.
- Service Explanation: Explain our preventative maintenance services and pricing structure to customers, highlighting the benefits and value of our services.
- Service Delivery: Review services performed and bill customers accurately, ensuring a seamless and efficient experience.
- Technical Support: Obtain technical information from managers or technicians to respond to customer questions and concerns.
- Phone Handling: Answer phone calls in an approved manner, providing excellent customer service and handling customer inquiries.
- Teamwork: Work collaboratively with the team to maintain a high level of quality customer service and achieve business objectives.
- Competitive Pay: $16.50 per hour, plus experience.
- Growth Opportunities: Develop your skills and advance your career with our company.
- Paid Vacation: Enjoy time off to relax and recharge.
- Company Provided Uniform: Receive a professional uniform to wear on the job.
- SpeeDee Certified Online Cashier Training: Enhance your skills and knowledge with our comprehensive training program.
- Local Ownership: Most SpeeDee stores are locally owned and operated, providing a personal touch and commitment to the community.
- Quality Service: We pride ourselves on delivering high-quality service and ensuring customer satisfaction.
- Training and Certification: Our technicians are ASE-certified and undergo advanced training through our SpeeDee Performance Certified program.
- Multi-Point Courtesy Check and Service Review: Receive a comprehensive review of your vehicle's maintenance needs and a free multi-point courtesy check with every oil change.
- Free Top-Off Service: Enjoy a free top-off service for the first 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
- Maintenance Records: We keep track of your vehicle's maintenance history and manufacturer's recommended service schedule, making it easy to stay on top of your vehicle's needs.
- Affordable Rates: Compare our prices to those of your dealership and discover the value of choosing SpeeDee for your automotive needs.
- You Decide: We provide you with the information you need to make an informed decision, without pressure or overselling.
