Software Support Specialist

2 weeks ago


Raleigh, North Carolina, United States Levitate Full time

About Levitate

At Levitate, we're passionate about helping small businesses grow and thrive. Our team is dedicated to creating a supportive and collaborative environment where everyone can contribute to our mission.

Our Core Values

  • Creating magic through innovative solutions
  • Showing empathy and understanding for our customers
  • Making data-driven decisions to drive growth
  • Focusing on solutions, not problems
  • Continuously improving and learning

Job Description

We're seeking a highly motivated and detail-oriented Software Support Engineer to join our engineering team. As a Software Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving technical customer issues.

Responsibilities

  • Support the Levitate platform and integrations with external partner APIs
  • Troubleshoot, debug, and improve existing software
  • Collaborate with Customer Support and Engineering to improve supportability of the product and the overall customer experience
  • Contribute to internal and customer-facing knowledge bases

What We Offer

  • Daily catered lunches from locally-owned restaurants and diverse snack offerings
  • Employee-led groups for employees with similar hobbies and interests
  • Plentiful opportunities to volunteer with and contribute to local organizations
  • Flexible PTO to facilitate strong work-life balance
  • Paid parental leave to support employees as they grow their families
  • Extensive benefit options, including healthy lifestyle reimbursement and mental health coverage

Requirements

  • 4+ years of application support experience (C#, Java, etc)
  • Experience reading and/or debugging code
  • Experience using HTTP APIs
  • SQL or other database querying expertise
  • Experience with logging and metrics tooling
  • Able to learn new technologies and techniques
  • Works well in a collaborative environment
  • Strong analytical and problem-solving skills


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