Digital Technology Leader

2 months ago

Palm Beach Gardens, Florida, United States Carrier Full time
About This Role

Carrier, a world-leading technology company in the field of heating, air-conditioning and refrigeration solutions, is seeking a talented Digital Technology leader to join the Digital Technology Global Functions team.

Key Responsibilities
  • Partner with the Global Aftermarket leadership team and business unit CIOs/Digital program teams to identify standardization opportunities at the Carrier level, introduce innovation, share best practices, and program manage key central priorities.
  • Assist in the design and development of DT strategies to simplify and standardize back-office operation processes, enhance customer & employee experiences, drive revenue growth, margin expansion, and digital innovation.
  • Work closely with DT professionals and Center of Excellence teams within the company to ensure alignment on solution, standards, resources, & budgets for project execution. Lead a matrixed group of digital program execution teams.
  • Maintain knowledge of emerging DT technologies and methodologies. Identify appropriate DT technology opportunities for Carrier that consider external benchmarks and best practices.
  • Manage global service initiatives and processes from a systems perspective within the integrated DT ecosystems (CRM, CPQ, Service Management, ERP, IoT/digital, AI/Analytics).
Required Qualifications:
  • 10+ years of experience in IT/Digital leadership, including strategy and roadmap definitions, program planning, resource allocation, change management, and execution.
  • 5+ years of experience with project management principles and project management skills such as agile methodology in the IT/Digital domain.
  • 5+ years of experience working in a highly matrixed environment and with cross-functional leadership teams.
  • Bachelor's Degree.
Preferred Qualifications:
  • Demonstrated experience and knowledge in major ERP, CRM, SMS, PPM, CPQ, Data Warehouse, and BI systems (SAP ECC/S4H, Salesforce, Servicemax, Power BI, etc.).
  • Degree in Information Systems, Information Technology, or Computer Science.
  • Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management.
  • Excellent interpersonal, analytical, and problem-solving skills.
  • Ability to lead and motivate cross-functional, interdisciplinary teams to achieve strategic goals.

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