Digital Solutions Program Manager

11 hours ago


Palm Beach Gardens, Florida, United States Carrier Full time

About this role

We are seeking a Digital Solutions Program Manager to join our team at Carrier. This role will focus on managing the end-to-end digital program lifecycle, working closely with the Digital Product Owner to ensure the successful delivery of digital offerings.

The ideal candidate will have a strong background in program management, a keen understanding of digital products, and excellent stakeholder management skills.

Key Responsibilities

  • Collaborate with the Digital Product Owner to develop and communicate a clear product vision and strategy that aligns with business goals and customer needs.
  • Define offering and go-to-market strategies that will inform product requirements and product needs.
  • Conduct market research to identify customer needs, market trends, and competitive landscape. Use data-driven insights to inform product decisions.
  • Assist in the creation and management of the offering roadmap, ensuring alignment with the overall product strategy and business strategy.
  • Partner with design, engineering, marketing, and sales teams to ensure successful product development and launch.
  • Work with UX/UI designers to partner on user-centered designs and conduct user testing to gather feedback and iterate on product features.
  • Define success metrics and key performance indicators (KPIs) for offering performance. Analyze data post-launch to assess offering success and identify areas for improvement.
  • Regularly communicate product updates, features, and timelines to stakeholders, ensuring alignment and managing expectations.
  • Act as a customer advocate, ensuring that user feedback and needs are prioritized in product development.

Required Qualifications

  • Bachelor's Degree
  • 8+ years of experience in digital project or program management

Preferred Qualifications

  • Bachelor's Degree in Business Administration, Computer Science, Digital Marketing, Information Technology
  • Demonstrated ability to understand customer needs and translate to technical requirements.
  • Strong understanding of digital marketing, UX/UI design, and software development processes.
  • Excellent organizational skills with the ability to manage multiple projects simultaneously.
  • Proven ability to communicate effectively with technical and non-technical stakeholders.
  • Proficiency in project management tools (e.g., Jira, Trello, Asana) and analytics platforms.
  • PMP, Agile, or similar project management certification is a plus.

Carrier is an Equal Opportunity/Affirmative Action Employer.

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