Front Desk Receptionist

3 days ago


Los Angeles, California, United States Venice Family Clinic Full time

Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team at Venice Family Clinic. As a Front Desk Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities

  • Perform a full range of reception and financial screening duties for patients
  • Provide exceptional customer service to internal and external customers
  • Assist with difficult situations as they arise
  • Ensure all appointments are filled on a daily basis
  • Answer, screen, and triage a high volume of incoming calls
  • Verify financial and geographic eligibility
  • Schedule patients according to their assigned provider
  • Verify and update patient demographics in NextGen

Requirements

  • Demonstrated work experience in front office reception in an allied healthcare setting
  • Ability to prioritize and organize workload to optimize efficiency and complete assignments on schedule
  • Ability to prioritize and multi-task
  • Knowledge of University policies and procedures regarding release of medical records
  • Strong verbal, written, and social communication skills to obtain and convey information
  • Interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds
  • Excel in problem-solving and conflict resolution skills
  • Take initiative in providing excellent customer service to patients
  • Ability to effectively foster good working relationships with patients, administrators, providers, and volunteers
  • Ability to stay composed when confronted by difficult patients or situations and respond professionally
  • Working knowledge of Microsoft Office, EHR/EDR, and other computer programs
  • Knowledge of dental and medical terminology
  • Bilingual in English/Spanish language

What We Offer

At Venice Family Clinic, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a commitment to providing exceptional patient care.



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