Current jobs related to Customer Service Coordinator - Atlanta, Georgia - Georgia Aquarium

  • Customer Service Coordinator

    2 weeks ago

    Atlanta, Georgia, United States Aramark Full time

    {"Job Title": "Customer Service Coordinator", "Job Description": "Job SummaryThe Customer Service Coordinator position is responsible for providing exceptional service to customers in a professional manner. The ideal candidate will have excellent communication skills, a strong customer service focus, and the ability to work in a fast-paced environment.Key...

  • Customer Service Coordinator

    2 weeks ago

    Atlanta, Georgia, United States Aramark Full time

    Job Title: Customer Service CoordinatorThe Customer Service Coordinator role is a key position in our organization, responsible for delivering exceptional service to our customers. This role requires a high level of professionalism, active involvement, and open-mindedness to ensure consistent customer satisfaction.Key Responsibilities:Provide exceptional...

  • Customer Service Coordinator

    1 month ago

    Atlanta, Georgia, United States Aerzen Full time

    Job SummaryAerzen USA Corp. is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service team, you will be responsible for scheduling onsite service for our customers, creating and processing customer orders for parts and service using our ERP software, Microsoft Navision. You will also ensure timely invoicing of...

  • Customer Service Coordinator

    2 weeks ago

    Atlanta, Georgia, United States Aerzen USA Corporation Full time

    Job OverviewAerzen USA Corp is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service team, you will be responsible for scheduling onsite service for our customers, creating and processing customer orders for parts and service using our ERP software, Microsoft Navision. Your attention to detail and...

  • Customer Service Coordinator

    1 month ago

    Atlanta, Georgia, United States Aerzen USA Corporation Full time

    Job SummaryAerzen USA Corporation is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service team, you will be responsible for scheduling onsite service for our customers, creating and processing customer orders for parts and service using our ERP software, Microsoft Navision.Key ResponsibilitiesService...

  • Customer Service Coordinator

    7 days ago

    Atlanta, Georgia, United States TJ Maxx Full time

    At TJ Maxx, we're always looking for talented individuals to join our team as a Customer Service Coordinator. In this role, you'll be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store. You'll engage and interact with all customers, maintain a clean and organized store, and model...

  • Customer Service Coordinator

    4 days ago

    Atlanta, Georgia, United States Cousins Employees LLC Full time

    Job SummaryCousins Employees LLC is seeking a highly skilled and experienced Customer Service Coordinator to join our team. This role will be responsible for providing exceptional customer service and support to our clients, ensuring a positive and memorable experience.Key Responsibilities:Provide top-notch customer service and support to clients through...

  • Customer Service Coordinator

    1 hour ago

    Atlanta, Georgia, United States Porter Logistics Full time

    Job OverviewPorter Logistics is a leading provider of integrated supply chain solutions, serving top-tier companies worldwide. Our team's dedication and client-centric approach have driven our impressive growth, and we're seeking a highly organized individual to join our dynamic environment.The Role:As a Customer Service Representative, you will be...

  • Customer Service Logistics Coordinator

    4 weeks ago

    Atlanta, Georgia, United States Paramount Staffing LLC Full time

    Job Title: Customer Service Logistics CoordinatorWe are seeking a highly skilled and experienced Customer Service Logistics Coordinator to join our team at Paramount Staffing LLC. As a key member of our operations team, you will be responsible for coordinating the inland delivery of work order activities with operational vendors, handling exception handling...

  • Customer Service Parcel Coordinator

    3 weeks ago

    Atlanta, Georgia, United States FedEx Office and Print Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Parcel Specialist to join our team at FedEx Office and Print Services. As a key member of our parcel management operation, you will be responsible for coordinating the inbound and outbound package activities, ensuring timely and accurate delivery of packages to our...

  • Customer Service Parcel Coordinator

    3 days ago

    Atlanta, Georgia, United States FedEx Office and Print Services Full time

    Job Summary:This role is responsible for coordinating the inbound and outbound package activities of the in-center parcel management operation. The ideal candidate will have strong organizational and communication skills, with the ability to work independently and as part of a team.Key Responsibilities: Coordinate the receipt, processing, and delivery of...

  • Customer Service Parcel Coordinator

    2 weeks ago

    Atlanta, Georgia, United States FedEx Office and Print Services Full time

    Job SummaryThis role is responsible for coordinating the inbound and outbound package activities of the in-center parcel management operation. The ideal candidate will have strong organizational and communication skills, with the ability to work independently and as part of a team.Key ResponsibilitiesCoordinate the receipt, processing, and delivery of...

  • Logistics Coordinator/Customer Service Representative

    1 week ago

    Atlanta, Georgia, United States Mitsui O.S.K. Lines Full time

    About the RoleMitsui O.S.K. Lines is seeking a Logistics Coordinator/Customer Service Representative to join our team in the Atlanta, GA area. As a key member of our logistics team, you will be responsible for providing exceptional customer service and ensuring seamless management of shipment processes.Key ResponsibilitiesAct as the primary point of contact...

  • Customer Service Coordinator

    4 weeks ago

    Atlanta, Georgia, United States Hapag-Lloyd AG Full time

    Job Title: Coord Customer Service SupportAt Hapag-Lloyd AG, we are seeking a highly skilled and detail-oriented Coord Customer Service Support to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring seamless logistics operations, and maintaining the highest level of...

  • Customer Service Coordinator

    2 weeks ago

    Atlanta, Georgia, United States Valmet Full time

    Customer Service AdministratorWe are seeking a highly skilled Customer Service Administrator to join our team at Valmet. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a...

  • Customer Service Coordinator

    1 month ago

    Atlanta, Georgia, United States SENTA Partners Full time

    Customer Service and Patient Communications Role At SENTA Partners, we are seeking a skilled Customer Service and Patient Communications professional to join our team. As a key member of our call center, you will play a vital role in delivering exceptional customer service and ensuring seamless patient communications. **Key Responsibilities:** * Schedule...

  • Administrative Coordinator

    7 days ago

    Atlanta, Georgia, United States ADT Full time

    Job SummaryAs an Administrative Coordinator at ADT, you will play a vital role in ensuring the smooth operation of our Consumer Small Business office. Your primary responsibilities will include handling install, service, and customer service work assigned by Management. This will involve managing install and service backlogs, scheduling and filling gaps,...

  • Customer Service Coordinator

    3 days ago

    Atlanta, Georgia, United States ABCO Facility Maintenance Full time

    About the Role:We are seeking a highly skilled Customer Service Admin to join our team at ABCO Facility Maintenance. As a key member of our operations team, you will be responsible for handling daily administrative duties, including reporting, data collection and entry, and inter-departmental communication.Key Responsibilities:Handling daily administrative...

  • Customer Experience Coordinator

    2 weeks ago

    Atlanta, Georgia, United States WinShape Foundation Full time

    Customer Experience CoordinatorOverview:As a Customer Experience Coordinator at WinShape Foundation, you will play a vital role in providing exceptional support to our guests. This includes maintaining relationships with potential and future guests, as well as general office administration to ensure a second-mile service experience.Key...

  • Customer Experience Coordinator

    2 weeks ago

    Atlanta, Georgia, United States WinShape Foundation Full time

    Job Title: Customer Experience CoordinatorOverview:The Customer Experience Coordinator will provide exceptional support to our guests, ensuring a seamless and memorable experience at our WinShape Marriage events. This role will work closely with the Team Leader, Customer Experience to maintain high standards of customer service and...

Customer Service Coordinator

2 months ago

Atlanta, Georgia, United States Georgia Aquarium Full time
Position Title: Call Center Specialist, Guest Services

Department: Call Center

Classification: Part-Time/ Non-Exempt

Direct Report: Call Center Manager, Guest Services

Position Overview:

The Call Center Specialist is responsible for managing incoming phone calls and emails from guests, addressing customer inquiries and concerns, and providing support for escalated calls through the Call Center. This role includes assisting with daily operational tasks, overseeing the management of the Visitor Services email inbox, and contributing to training initiatives as required. The Call Center Specialist will also play a key role in training and coaching alongside Supervisors, Managers, and Leads at various Call Center locations. Attention to detail, sound judgment, and effective communication skills are essential for success in this position.

Key Responsibilities:

  1. Hybrid Work Model - Initial 2-3 weeks of in-office training; thereafter, a hybrid schedule with 70%-80% remote work and 20%-30% in-office. Note: Remote work arrangements may change based on organizational needs.
  2. Manage phone calls and emails, addressing customer inquiries and complaints, and assisting with escalated issues.
  3. Identify opportunities for enhancing individual Call Center Agent performance and refining departmental policies and procedures.
  4. Resolve customer service complaints received through the Call Center/Visitor Services email.
  5. Support the Call Center with tasks related to guest requests and dispute resolutions.
  6. Assist management in the development and implementation of training programs.
  7. Recognize customer needs and facilitate complete resolutions to their concerns.
  8. Contribute to administrative tasks within the department.
  9. Perform additional duties as required by workload demands.
Qualifications:
  1. Proven experience in guest services, hospitality, or a related field.
  2. Ability to demonstrate a high level of attention to detail and anticipation of guest needs, ensuring exceptional hospitality during all interactions.
  3. Understanding of training and evaluation processes is preferred.
  4. Effective communication skills through professional email correspondence.
  5. Ability to foster partnerships and maintain positive working relationships.
  6. Knowledge of wildlife conservation and environmental issues is beneficial.
  7. Awareness of Guest Service Policies and Procedures.
  8. High School Diploma is required.
  9. Must meet all screening requirements for employment.
  10. Availability to work part-time hours, including weekends, holidays, and evenings as needed.
  11. Attendance at all required training sessions is mandatory.
  12. Proficiency in Microsoft Office Suite.
  13. Hybrid Work Requirements: Access to high-speed internet is necessary; equipment such as a laptop, phone headset, and office supplies will be provided.
Physical Demands & Work Environment:

The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the employee may occasionally be required to stand, walk, sit, use hands to manipulate objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl; communicate verbally; and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed to varying weather conditions, and the noise level in the work environment is typically moderate.

Commitment:

The Georgia Aquarium is dedicated to inspiring awareness and preservation of our oceans and aquatic animals worldwide. Our vision is to be the premier aquarium globally for science, entertainment, education, and conservation, guided by our core values of respect, teamwork, integrity, innovation, leadership, excellence, appreciation, and inclusion.