Customer Service Logistics Coordinator

5 days ago


Atlanta, Georgia, United States Paramount Staffing LLC Full time
Job Title: Customer Service Logistics Coordinator

We are seeking a highly skilled and experienced Customer Service Logistics Coordinator to join our team at Paramount Staffing LLC. As a key member of our operations team, you will be responsible for coordinating the inland delivery of work order activities with operational vendors, handling exception handling for intermodal cargoes, and communicating proactively with customers and numerous authorities, terminals, depots, and internal legal / insurance departments.

Key Responsibilities:
  • Responsible for the timely and cost-efficient transport of containers by rail, truck, barge, and feeder vessel to/from locations within the GEO area of operation
  • Responsible for the timely and cost-effective handling of return cargo
  • Makes certain that proper routings are used to ensure the most cost-effective intermodal operation
  • Monitors and verifies work orders are performed in requested time frame
  • Research and provide documentation for all matters relating to intermodal cargo claims, as required by management
  • Responsible for compliance with all related laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargoes
  • Responsible to proactively communicates with internal legal / insurance department and provide all supporting documents
  • Accountable for problem resolution with customers, vendors, and other offices within the company, as required by Management
  • Approve and transfer all work orders exceeding coordinator authorization
  • Ensure proper follow-up of cargo dwell time, no more than 24hrs after announcement
  • Ensures that call center is manned daily, requires 90% compliance with READY
  • Support and backup the VIP team, handling special account and US Flag accounts as instructed by management
  • Participates in projects as required by management
Requirements:
  • Associate degree and a minimum of 2 years of experience in the Maritime Industry or the equivalent combination of education and experience.
  • Possesses specialized knowledge of 2 or more years within all principles of the operations function.
  • Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports, and terminals.
  • Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.), Salesforce, and other software appropriate to work demands.


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