Customer Service Parcel Coordinator
1 week ago
We are seeking a highly organized and detail-oriented Customer Service Parcel Specialist to join our team at FedEx Office and Print Services. As a key member of our parcel management operation, you will be responsible for coordinating the inbound and outbound package activities, ensuring timely and accurate delivery of packages to our customers.
Key Responsibilities- Coordinate the receipt, processing, and delivery of packages, including maintaining accurate records and utilizing proprietary software and equipment.
- Provide exceptional customer service, including resolving issues and answering questions related to package delivery and tracking.
- Collaborate with team members to ensure efficient and effective parcel management operations.
- Perform administrative tasks, such as preparing bank deposit slips and maintaining inventory of shipping supplies.
- Assist with training and development of new team members.
- High school diploma or equivalent required; minimum six months of related experience preferred.
- Proven strong organization and planning skills, with ability to work in a fast-paced environment.
- Excellent communication and customer service skills, with ability to work effectively with customers and team members.
- Ability to lift 75 pounds and stand for long periods of time.
- Ability to work with minimal supervision and maintain high levels of productivity.
- Previous experience in a warehouse or hospitality environment.
- Proficiency with computer systems and ability to learn new software applications quickly.
- Ability to pass an OSHA certification for equipment operation.
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
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