Event Staff
1 week ago
As a valued member of the Guest Services Team at AEG, you will play a vital role in delivering exceptional experiences for our guests. This dynamic position offers a unique opportunity to work in various areas of the arena, including ushering, ticket scanning, concourse customer service, and greeter roles. Your primary responsibilities will include providing exceptional customer service, greeting guests, and ensuring compliance with arena policies. You will also be responsible for assisting guests with directions and information, creating a world-class experience while maintaining a fun and friendly atmosphere. This role offers a competitive hourly wage and a range of benefits, including a 401(k) savings plan and matching program. Key responsibilities include:
Providing exceptional customer service to all guests
Greeting guests and collecting tickets as they enter the building or section assigned
Ensuring guest compliance with outside food/beverage and camera building policies
Ushering guests to their seats and providing directional assistance throughout the facility
Monitoring guest conduct and providing assistance to guests
Assisting in providing a safe and secure environment for events
Reporting any unsafe equipment or situations to supervisory staff immediately
Performing crowd control management functions
Acting as a member of the emergency evacuation team by directing guests to emergency exits
Monitoring emergency exits and assisting guests with special needs
Moving around to various positions/locations as event needs
Handing out materials to guests as needed for events
Following directions for all event procedures and safety standards
Providing excellent customer service assistance to internal and external clients
Requirements
Must be at least 18 years of age
Previous experience in a customer service role preferred
Exceptional guest and client service capabilities and interpersonal skills
Ability to work independently and remain flexible
Ability to remain diplomatic and provide exceptional guest service in solving guest situations and answering inquiries
Ability to stand, sit, walk, and climb stairs
Occasionally required to lift 10 lbs, unaided
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