Event Staff

1 week ago


Everett, Washington, United States AEG Full time
Guest Services Role Overview

As a valued member of the Guest Services Team at AEG, you will play a vital role in delivering exceptional experiences for our guests. This dynamic position offers a unique opportunity to work in various areas of the arena, including ushering, ticket scanning, concourse customer service, and greeter roles. Your primary responsibilities will include providing exceptional customer service, greeting guests, and ensuring compliance with arena policies. You will also be responsible for assisting guests with directions and information, creating a world-class experience while maintaining a fun and friendly atmosphere. This role offers a competitive hourly wage and a range of benefits, including a 401(k) savings plan and matching program. Key responsibilities include:

Providing exceptional customer service to all guests

Greeting guests and collecting tickets as they enter the building or section assigned

Ensuring guest compliance with outside food/beverage and camera building policies

Ushering guests to their seats and providing directional assistance throughout the facility

Monitoring guest conduct and providing assistance to guests

Assisting in providing a safe and secure environment for events

Reporting any unsafe equipment or situations to supervisory staff immediately

Performing crowd control management functions

Acting as a member of the emergency evacuation team by directing guests to emergency exits

Monitoring emergency exits and assisting guests with special needs

Moving around to various positions/locations as event needs

Handing out materials to guests as needed for events

Following directions for all event procedures and safety standards

Providing excellent customer service assistance to internal and external clients

Requirements

Must be at least 18 years of age

Previous experience in a customer service role preferred

Exceptional guest and client service capabilities and interpersonal skills

Ability to work independently and remain flexible

Ability to remain diplomatic and provide exceptional guest service in solving guest situations and answering inquiries

Ability to stand, sit, walk, and climb stairs

Occasionally required to lift 10 lbs, unaided

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