Guest Services Event Staff
4 weeks ago
We are seeking a highly motivated and customer-focused Guest Services Event Staff to join our team at the Angel Of The Winds Arena. As a key member of our Guest Services Team, you will play a vital role in ensuring that our guests have an exceptional experience at our events.
Responsibilities- Provide exceptional customer service to all guests, responding to their needs and concerns in a timely and professional manner.
- Greet guests and collect tickets as they enter the building or section assigned, ensuring a smooth and efficient entry process.
- Ensure guest compliance with outside food/beverage and camera building policies, promoting a safe and enjoyable environment for all.
- Usher guests to their seats and provide directional assistance throughout the facility, ensuring that guests are aware of their surroundings and can easily navigate the arena.
- Monitor guest conduct and provide assistance to guests as needed, maintaining a safe and secure environment for all.
- Assist in providing a safe and secure environment for IEC, reporting any unsafe equipment or situations to supervisory staff immediately.
- Perform crowd control management functions, ensuring that guests are aware of and comply with arena policies and procedures.
- Act as a member of the emergency evacuation team, directing guests to emergency exits and assisting with crowd control during emergency situations.
- Monitor emergency exits and assist guests with special needs, ensuring that all guests have access to safe and secure areas.
- Move around to various positions/locations as event needs dictate, providing excellent customer service and support to internal and external clients.
- Hand out materials to guests as needed for events, ensuring that all guests have the information they need to enjoy their experience.
- Follow directions for all event procedures and safety standards, maintaining a high level of professionalism and attention to detail.
- Must be at least 18 years of age.
- Previous experience in a customer service role is preferred.
- Exceptional guest and client service capabilities and interpersonal skills are required, along with an outgoing and friendly personality.
- Ability to work independently and remain flexible is essential, as is the ability to remain diplomatic and provide exceptional guest service in solving guest situations and answering inquiries.
- Ability to stand, sit, walk, and climb stairs is required, with occasional lifting of up to 10 pounds.
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