Guest Services Event Staff

4 weeks ago


Everett, Washington, United States AEG Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Event Staff to join our team at the Angel Of The Winds Arena. As a key member of our Guest Services Team, you will play a vital role in ensuring that our guests have an exceptional experience at our events.

Responsibilities
  • Provide exceptional customer service to all guests, responding to their needs and concerns in a timely and professional manner.
  • Greet guests and collect tickets as they enter the building or section assigned, ensuring a smooth and efficient entry process.
  • Ensure guest compliance with outside food/beverage and camera building policies, promoting a safe and enjoyable environment for all.
  • Usher guests to their seats and provide directional assistance throughout the facility, ensuring that guests are aware of their surroundings and can easily navigate the arena.
  • Monitor guest conduct and provide assistance to guests as needed, maintaining a safe and secure environment for all.
  • Assist in providing a safe and secure environment for IEC, reporting any unsafe equipment or situations to supervisory staff immediately.
  • Perform crowd control management functions, ensuring that guests are aware of and comply with arena policies and procedures.
  • Act as a member of the emergency evacuation team, directing guests to emergency exits and assisting with crowd control during emergency situations.
  • Monitor emergency exits and assist guests with special needs, ensuring that all guests have access to safe and secure areas.
  • Move around to various positions/locations as event needs dictate, providing excellent customer service and support to internal and external clients.
  • Hand out materials to guests as needed for events, ensuring that all guests have the information they need to enjoy their experience.
  • Follow directions for all event procedures and safety standards, maintaining a high level of professionalism and attention to detail.
Requirements
  • Must be at least 18 years of age.
  • Previous experience in a customer service role is preferred.
  • Exceptional guest and client service capabilities and interpersonal skills are required, along with an outgoing and friendly personality.
  • Ability to work independently and remain flexible is essential, as is the ability to remain diplomatic and provide exceptional guest service in solving guest situations and answering inquiries.
  • Ability to stand, sit, walk, and climb stairs is required, with occasional lifting of up to 10 pounds.


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