Medical Office Coordinator
1 day ago
The Practice Coordinator is responsible for ensuring the smooth operation of the front office at our Avon, OH location. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Create a positive work environment and support clinician and staff engagement activities.
- Conduct schedule prep process for all patients, ensuring all paperwork and documentation is complete.
- Manage front desk responsibilities, including greeting and checking patients in/out, and providing support to patients with requests via phone, email, and portal.
- Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
- Collect all in-person and telehealth co-payments and account balances at the time of service.
- Complete insurance eligibility verification and reach out to patients to resolve any issues.
Requirements:
- Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
- Strong communication skills, both written and verbal.
- Proficient in using Computer Software Applications (Microsoft Office & EMRs).
- Comfortable handling sensitive and confidential information (HIPAA).
What We Offer:
- Competitive hourly pay
- Medical, dental, vision, AD&D, short and long-term disability, and life insurance
- 401k retirement savings with employer match
- Paid parental leave, paid time off, holiday pay, and an Employee Assistance Program
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