Clinical Specialist, Cardiothoracic Expert
4 weeks ago
The Clinical Specialist, Cardiothoracic position provides strategic account management, expertise, and support with respect to Getinge Cardiac Assist products in an identified geographical area.
This role provides customer training and education on responsible product portfolio including supporting product evaluations. The position supports and collaborates with the implementation team to ensure successful client outcomes.
The position also indirectly sells and promotes Getinge Cardiac Surgery products within the defined geographic territory, by focusing on key accounts and expanding the usage of Cardiac Surgery products through clinical evaluations, presentations, and customer support.
Key Responsibilities- Serve as a key business partner to clients in the field, by developing and maintaining strong customer relationships.
- Develop and understand Business Plans for assigned geographic territory.
- Develop relationships with hospital personnel (e.g., through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital.
- Proactively understand customer needs and when complaints arise regarding products, develops creative and feasible solutions or working with other related personnel (e.g., clinical research, marketing) to develop optimal solutions.
- Support the needs of the client, including but not limited to product demonstrations, in-services, case support, product complaints etc.
- Identify types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which Getinge products can best address their specific needs.
- Observe actual procedures within varying departments of hospital accounts to gain insight into the specific nuances of each physician and each member of the clinical staff.
- Support in-services and staff training on assigned products.
- Ongoing discussion and reviews with local reps to provide input on the needs, issues, and suggestions in the development of their business plans, to help the organization achieve its annual Cardiac Surgery sales goals.
- Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals).
- Establish and maintain a business climate that fosters positive and cooperative working relationships with customers, and all Getinge personnel, resolve problems that may develop to the mutual benefit of the customer and Getinge.
- Bachelor's Degree or an equivalent combination of education and experience.
- Minimum combined 5 year's applicable clinical experience in a Hospital environment and/or sales support including product education and training required.
- Must have a valid driver's license.
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