Digital Community Engagement Specialist

4 weeks ago


New York, New York, United States T&Pm Full time
Role Overview

We are seeking a skilled Digital Community Engagement Specialist to join our team at T&Pm. As a key member of our community team, you will be responsible for building and retaining engagement across our social channels. This includes developing engaging content, moderating online and offline conversations with our community, and acting as the face and voice of the brand.

Key Responsibilities
  • Develop and implement social media and communication campaigns to align with marketing strategies
  • Understand and implement the brand tone of voice while confidently responding and connecting with followers
  • Be proactive and seek out new and unique opportunities for the brand to connect with customers and creators
  • Work with the creative team to provide engaging text, image, and video content for social media accounts
  • Monitor and report on feedback and online reviews
  • Coordinate with relevant departments and teams to ensure brand consistency
  • Liaise with brand departments to stay updated on new products and features
  • Build and manage relationships with stakeholders both internally and externally
  • Stay up-to-date with digital technology trends

Requirements
  • Experience launching initiatives such as building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter
  • Ability to identify and track relevant community metrics such as repeat attendance at events
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands-on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask

What We Offer
We offer a competitive salary range of $70,000-$80,000, commensurate with the candidate's experience and local cost of labor. Salary is subject to change based on factors such as geographic location and cost of living in the location of hire. Applicants must be legally authorized to work in the United States.

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