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Valet Parking Attendant

1 month ago

Richmond, Virginia, United States Parking Management Services Full time
Job Overview

We are seeking a highly motivated and customer-focused Valet Parking Attendant to join our team at Parking Management Company (PMC). As a key member of our guest services team, you will be responsible for providing exceptional service to our clients and ensuring a seamless experience for their guests.

Key Responsibilities:
  • Guest Arrival and Departure: Greet guests with warmth and professionalism, assist with check-in and check-out, and provide information about hotel amenities.
  • Luggage Assistance: Safely handle guests' luggage, transport it to and from rooms promptly, and offer assistance with carrying luggage.
  • Valet Parking: Collaborate with the valet parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles.
  • Guest Services: Provide information about hotel facilities, services, and local attractions, and respond to guest inquiries and requests promptly and professionally.
  • Communication: Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services.
  • Safety and Security: Monitor the entrance area for any suspicious activity and report concerns promptly, and adhere to safety and security procedures to ensure the well-being of guests and their belongings.
Requirements:
  • Minimum 18 years of age.
  • Customer service experience.
  • Valid driver's license.
  • Ability to pass a background check and motor vehicle record (MVR) check.
  • Capability to run, retrieve vehicles, and lift luggage up to 50 pounds.
  • Preferred, but not required: ability to drive a standard (stick-shift) vehicle.
  • Ability to use personal cell phone for work purposes.
  • Customer-focused mindset with a commitment to providing exceptional service.
  • Physical ability to lift and transport luggage, stand for extended periods, and work outdoors.
  • Flexibility to work varied shifts, including weekends and holidays.
What We Offer:
  • Competitive Pay + Tips: Competitive hourly wage ranging from $14 to $20+ (Average rate of base pay, plus tips and potential bonuses).
  • Benefits that Matter: Opportunities for professional development and advancement within the company, growth opportunities within the company, flexible schedules to accommodate your lifestyle, comprehensive training programs and ongoing support, referral incentive program, exciting lifestyle benefits, rewards, and recognition, employee discounts on accommodations, dining, and other services, daily cash and digital tips for tipped positions, employee uniforms for hourly field positions, and more.