Valet Parking Operations Manager

4 weeks ago

Richmond, Virginia, United States Seventh Dimension LLC Full time

Job Summary:

The Valet Parking Operations Manager is responsible for overseeing the daily operations of the valet parking service, ensuring a smooth and efficient process for clients. This includes coordinating, monitoring, and managing valet attendants' activities, managing customer interactions, ensuring vehicle safety and security, and developing and running full valet operations.

Key Responsibilities:

  • Assign, publish, and manage the Assistant Manager (if applicable), and Valet Attendant's weekly work schedule, ensuring that all shifts are fully staffed daily
  • Completion of the daily and weekly valet parking services usage report
  • Ensure scheduled valet attendants are available for daily operations based on the schedule
  • Confirm schedule coverage and manage overflow operations to ensure contract performance
  • Address and resolve staging or parking area conflicts and congestion
  • Address and resolve customer service issues
  • Maintain and implement regulations, policies, and procedures for safe operation of valet parking services
  • Document any parking violators and/or potential incidents and report to VA Police, local law enforcement (if appropriate), and PM (Program Manager)
  • Report unsatisfactory valet parking area issues to PM. The PM will dictate appropriate situations that should be reported to VAMC (Veterans Affairs Medical Center) personnel
  • Inspect valet parking areas for hazards, maintenance needs, repairs, and snow removal; report to designated VAMC contact
  • Ensure valet staging and parking areas undergoing hazard, preventative/normal maintenance, repair work, and/or snow removal by VAMC does not impact the successful delivery of valet parking services, and if it does, report to PM and designated VAMC contact
  • Ensure cleanliness and safety of the valet staging area
  • Identify and report any suspicious persons, behavior, and/or activity to the on-duty VA Police and/or local law enforcement as appropriate
  • Responsible for ensuring all duties and responsibilities for the Assistant Valet Manager (if applicable) and Valet Attendant are carried out in accordance with their job descriptions and Company policies
  • Act as a Greeter to respectfully greet customers entering the valet staging area

Greeter Responsibilities:

  • Verifying those eligible for valet parking services by viewing their VA Personal Identification Card (VAPID), or VA appointment letter, or if defined by the VAMC as an exception (e.g., active-duty military, or first-time visiting Veteran)
  • During extremely high-volume periods, assist with pulling vehicles forward in the valet staging area to enable arriving vehicles access into the staging area
  • Provide parking directions for non-valet parking customers
  • Provide facility and local directions to vehicle drivers

Requirements and Minimum Qualifications:

  • Strong management and leadership experience (minimum of 3 years' experience)
  • High school diploma
  • Valid state driver's license
  • Clean driving record that must remain incident/accident free

Physical Demands and Work Environment:

While performing the duties of this position, the employee is regularly required to talk, listen, and write. The employee frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Company Background:

Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements.

We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system.

Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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