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Customer Service Representative

2 months ago

Raleigh, North Carolina, United States Workplace Options Full time

Job Title: Overnight Customer Care Representative

Job Summary:

Workplace Options is seeking a highly skilled and customer-focused Overnight Customer Care Representative to join our team. As a key member of our support services team, you will provide exceptional support to families and customers in finding child and elder care resources, as well as assisting with employer-based tuition assistance programs.

Key Responsibilities:

  • Provide telephone and computer-based support to customers and families
  • Assist with finding child and elder care resources
  • Support customers with employer-based tuition assistance programs
  • Develop and maintain strong relationships with customers and families
  • Meet or exceed performance metrics and quality standards

Requirements:

  • High School Diploma
  • Minimum 1 year customer service experience
  • Proficiency in Microsoft Office (primarily Outlook)
  • Telephonic troubleshooting ability
  • Exceptional time management, communication, and organizational skills

About Workplace Options:

Workplace Options is the world's largest integrated employee support services and work-life provider. We provide world-class employee support and work-life services, wellness coaching, counseling referrals, and consultation on a variety of issues ranging from work and personal stress to mental health symptoms and crisis support.

Why Join Us:

At Workplace Options, we are committed to providing exceptional support to our customers and families. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a meaningful difference in the lives of others.