Branch Banking Representative

1 month ago


Bloomington, Indiana, United States New York Community Bank Full time

Job Summary

We are seeking a highly motivated and customer-focused Branch Banking Client Consultant to join our team at New York Community Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our clients, processing financial transactions, and assisting the team in meeting branch goals.

Key Responsibilities:

  • Sales Performance: Support team efforts to achieve growth targets in financial performance and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
  • Client Experience: Provide positive client experience by assisting with account questions, problems, and/or complaints and through research and communication resolve in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership.
  • Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
  • Perform special projects, and additional duties and responsibilities as required.
  • Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state, and local laws and regulations.

Requirements:

  • High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent, required
  • 0 – 3 years of customer service and sales experience, required
  • Experience in financial services industry, preferred


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