Customer Service Representative

4 weeks ago


Bloomington, United States Heartland Bank and Trust Company Full time
Job Summary

The Retail Teller is a key member of the retail team at Heartland Bank and Trust Company, responsible for providing excellent customer experiences and building relationships with customers. The ideal candidate will have a strong focus on customer service and be able to work efficiently in a fast-paced environment.

Key Responsibilities

• Facilitate an excellent customer experience by engaging customers in a friendly and professional manner.
• Build and foster customer relationships by identifying their needs and offering appropriate solutions.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Requirements

• High school diploma or equivalent preferred.
• Ability to work in a team environment and provide excellent customer service.
• Strong communication and problem-solving skills.

About Heartland Bank and Trust Company

Heartland Bank and Trust Company is a leading financial institution in Illinois and Eastern Iowa, committed to preserving strong ties to our communities, customers, employees, and shareholders. We offer a competitive benefits package and opportunities for career growth and development.

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