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Fitness Studio Operations Leader

2 months ago

Bellingham, Washington, United States Basecamp Fitness - Bellingham Full time
Position Overview

As the Fitness Studio Operations Leader at Basecamp Fitness, you will play a pivotal role in steering and overseeing a vibrant studio team dedicated to motivating, transforming, and empowering individuals to embrace healthier lifestyles. Your leadership will be crucial in executing operational strategies, business routines, sales methodologies, and best practices essential for the growth and efficient management of a fast-paced boutique fitness environment.

Reporting Structure

This role reports directly to the Multi Unit Operator or Owner.

Key Responsibilities

Leadership and Culture

  • Recruiting, hiring, and onboarding Assistant Studio Managers and Ambassadors.
  • Creating and managing the studio's staff schedule.
  • Collaborating with the studio team to enhance processes and deliver the highest quality experience for our members.
  • Planning and executing staff training, along with ongoing coaching and development to ensure high performance.
  • Conducting performance management activities, including goal setting, coaching, and performance reviews.
  • Providing guidance to Assistant Studio Managers and serving as a resource for all studio employees.
  • Fostering a sense of community among team members through positive engagement and support.
  • Delivering a world-class, member-focused experience that strengthens relationships and enhances retention.
  • Creating a dynamic studio culture through contests and motivational incentives.
  • Facilitating inspiring team meetings to build trust and accountability across the staff.
  • Leading regular sales meetings and participating in required webinars.
  • Modeling exemplary studio practices through active involvement.

Sales Management

  • Overseeing the sales process and striving to exceed sales targets while adhering to budgetary constraints.
  • Coordinating initial and ongoing sales initiatives, including pre-sale events and marketing outreach.

Business Operations

  • Meeting defined performance metrics related to customer service, revenue, inventory, payroll, and operational costs.
  • Monitoring P&L reports and utilizing data to address performance gaps.
  • Conducting payroll audits during each cycle to ensure accuracy.
  • Ensuring compliance with business policies in daily operations.
  • Maintaining consistency in branding efforts.
  • Prioritizing performance issues that directly impact profitability.
Required Skills
  • Demonstrates enthusiasm and a passion for health and fitness.
  • Builds rapport with diverse individuals.
  • Thrives in sales-oriented roles and drives performance through initiatives and community engagement.
  • Exhibits strong leadership and management capabilities.
  • Possesses excellent communication skills, both verbal and written.
  • Shows creativity and forward-thinking.
  • Self-motivated and capable of executing plans effectively.
  • Able to multitask in a dynamic environment.
  • Detail-oriented and open to feedback.
  • Proficient in adapting to new technology and systems.
  • Meets punctuality and attendance standards consistently.
Qualifications
  • Education: College degree or related experience preferred.
  • Experience: 3+ years of management experience in boutique fitness preferred; 3-4+ years of sales experience required; 3+ years of staff management experience required.
Physical Demands
  • Must be able to perform essential functions of the job, including standing, walking, and using hands.
  • Flexibility to work during various hours based on studio needs.
  • Occasional lifting of up to 25 pounds may be required.
Compensation

Full Time: 32-36 hours per week on average.

Salary: $55,000 - $65,000 per year, plus bonuses and paid time off.