Data Operations Manager

4 days ago

Bodega Bay, California, United States Abnormal Security Full time
About Abnormal Security

Abnormal Security is a pioneering company in the field of email security defense, leveraging machine learning and artificial intelligence to detect and prevent advanced email attacks. Our platform uses real-time and at-scale analysis to baseline communication content, user identity, and behavioral signals, setting a new standard in email security.

Our team of experts has built some of the most enduring machine learning platforms at leading companies, including Google, Twitter, Pinterest, Amazon, Microsoft, and Expanse. We are headquartered in San Francisco, CA, New York, NY, and Lehi, UT, with a growing presence in the industry.

The Opportunity

The Data Operations Manager will play a critical role in connecting systems across the business, ensuring accurate metrics are presented to executive leadership. This position will work within the Sales Operations team to build out Abnormal Security's data operations program, set the GTM data quality strategy, and serve as a steward of the data as it revolves around our CRM and other sales systems.

The ideal candidate will own the processes in which data flows in and out of our systems, ensuring the health and accuracy of the data we rely on to manage the business. They will create analytics to maintain data standards, partner with cross-functional teams to review and assess enhancements to our systems, and support the output of data through reporting and dashboarding best practices.

Responsibilities
  • Create a data governance program across all sales systems, including data enrichment strategy and quality control program, data hierarchy, and account firmographic health and accuracy.
  • Design and implement processes and procedures along with access controls to monitor adherence to data standards, including establishing internal policies around record creation requirements and field-level validations.
  • Implement a process to capture cross-functional data feedback, concerns, and questions, and maintain the quality of the data using said feedback.
  • Act as a Subject Matter Expert in coordinating with Business Operations, Marketing Operations, Customer Success, and other cross-functional teams to ensure their understanding of critical sales data and advise on its usage.
  • Monitor data usage to assist teams, share best practices, and provide insight into how and where teams can use account data effectively.
  • Establish checks and balances to ensure maintenance of data quality while also adjusting to process changes and new business requirements.
  • Develop a portfolio of data quality projects and ongoing management.
  • Ensure compliance and security of the data, protecting it while providing information on potential risks.
Requirements
  • 5+ years of experience working with Sales/Data operations in an analytical or systems role (or similar).
  • A strong understanding of data lifecycle management, data modeling, master data management, and requirements gathering.
  • Demonstrated ability working with salesforce automation, including workflows, process builders, and triggers.
  • Experience implementing data management applications, including ZoomInfo, Apollo, Sales Navigator, and RingLead.
  • Proficiency in Excel and versed in Business Intelligence tools (Sigma or other); SQL is a plus.
  • Background in leading Data Management projects or initiatives.
  • Detail-oriented, self-motivated, with a desire to learn.
  • Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done.
  • Enjoys working with numbers and taking an analytical approach to solving problems.
  • Strong verbal communication skills and attention to detail.
  • A commitment to using good judgment.
  • Good work ethic and experience working as part of a team.

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