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Technical Support Specialist

2 months ago

Fairmont, Minnesota, United States Avery Weigh-Tronix Full time
Job Overview

Company Overview:
Avery Weigh-Tronix (AWT) stands as a premier manufacturer and distributor of weighing solutions, boasting facilities across the globe. AWT is dedicated to providing stable employment, competitive benefits, and avenues for professional growth.

Position Summary:
We are on the lookout for a Customer Service Technician who will deliver technical assistance to the Repair, Customer Service, and Sales teams. The successful candidate will be responsible for generating part quotes, performing repairs, troubleshooting issues, and providing training on Avery Weigh-Tronix equipment.

Key Responsibilities:

  • Deliver pre and post-sales assistance for customer application inquiries.
  • Support customers with Eyecon service inquiries.
  • Offer technical guidance on Eyecon products for both standard and customized configurations.
  • Collaborate with engineering to address customer challenges and create service documentation.

Core Functions and Responsibilities:

  • Generate quotes for parts, repairs, and troubleshooting services.
  • Coordinate with various departments to ensure the operational efficiency of Eyecon equipment.
  • Evaluate new products and aid in developing training materials for end users.
  • Comply with safety protocols and procedures.

Qualifications:

Education and Experience:

  • High school diploma or equivalent.
  • Preferred completion of a vocational or technical program.

Knowledge Requirements:

  • Fundamental understanding of Microsoft Windows 10 Operating Systems.
  • Basic knowledge of weighing systems.
  • Prior experience with service management software.

Skills:

  • Effective time management
  • Strong problem-solving abilities
  • Clear and concise communication

Abilities:

  • Ability to follow directions and collaborate effectively.
  • Self-driven with a robust work ethic.
  • Capacity to learn and resolve issues independently.

Physical Demands and Working Conditions:
The role requires the ability to meet physical demands, including occasional extended hours, climbing ladders, and lifting equipment.

Additional Information:
Avery Weigh-Tronix is an equal opportunity employer, committed to providing accommodations for qualified individuals with disabilities.

As an equal opportunity employer, we uphold a commitment to fair treatment for all employees.