Enterprise Sales Experience Lead

4 weeks ago


San Francisco, California, United States Equinix Full time

About the Role

We are seeking a highly skilled and experienced Principal Service Designer to lead the vision and transformation of Equinix's sales experience for customers, partners, and employees. This multi-year initiative will focus on enterprise simplifications, frictionless self-service, and a single pane of glass. The ideal candidate will be comfortable connecting and communicating the big picture down to touchpoint details.

Key Responsibilities

  • Develop and execute a comprehensive design strategy that aligns with our enterprise sales goals and objectives and our digital transformation initiatives.
  • Collaborate with business and engineering leadership to design and deliver enterprise solutions and digital transformation initiatives.
  • Conduct and oversee strategic user research to understand enterprise personas' needs for quote-to-cash.
  • Connect discovery activities and artifacts to inform recommending user-centered solutions.

Requirements

  • 10 years of work experience in Design Thinking, Service Design, or UX Architecture.
  • Bachelor's or master's degree in design strategy, human-computer interaction, or a related field.
  • Strong analytical and problem-solving abilities, with a keen attention to detail.
  • Ability to work in a fast-paced, dynamic environment and manage multiple efforts simultaneously.

About Equinix

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Our Culture

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.


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