Dental Clinic Operations Manager

4 weeks ago

Walnut, California, United States Comprehensive Community Health Centers Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Dental Clinic Supervisor to join our team at Comprehensive Community Health Centers Inc. The successful candidate will be responsible for overseeing the daily operations of our dental clinic, ensuring that all personnel, financial, clerical, housekeeping, and maintenance functions are running smoothly.

Key Responsibilities
  • Supervise and coordinate the activities of dental clinic staff, including dentists, hygienists, and administrative personnel.
  • Develop and implement policies and procedures to ensure efficient and effective clinic operations.
  • Monitor and analyze clinic performance metrics, including patient flow, staff productivity, and financial performance.
  • Collaborate with other departments, such as billing and human resources, to ensure seamless communication and coordination.
  • Provide training and development opportunities for staff to enhance their skills and knowledge.
  • Ensure compliance with regulatory requirements, including HIPAA and OSHA.
  • Manage and maintain accurate records and reports, including patient charts, financial reports, and staff performance evaluations.
Requirements
  • Graduation from junior college or an accredited university is a plus.
  • Minimum of five to seven years of work experience, with increased responsibility, in a dental environment.
  • Minimum of five years of experience supervising staff.
Preferred Qualifications
  • Ability to find solutions when barriers are identified.
  • Strong documentation skills.
  • Ability to multi-task and prioritize when needed.
  • Ability to independently seek out resources and work collaboratively.
  • Ability to read, understand and follow oral and written instructions.
  • Experience and work ethics that supports working within a high functioning, team-oriented environment.
  • Demonstrates a willingness and ability to work under supervision.
  • Ability to supervise, coordinates, and monitors patient flow and staff activities to ensure prompt courteous and accurate response to patients.
  • Able to manage difficult or emotional patients' situations; responds promptly to patient's needs; responds to requests for service and assistance.
  • Ability to develop and maintain good working relationships with staff.
  • Ability to use computer and learn new software programs.
  • Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
  • Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
  • Possesses ability to communicate effectively, both verbally and in writing.
  • Possesses genuine respect for others and acceptance of their individual social and cultural traits.
  • Proficient knowledge of Microsoft Outlook, Excel and Word
  • Able to travel and attend professional meetings, conferences, trainings and clinic sites.
  • Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
  • Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems
  • Ability to learn new software programs.
  • Proficiency and/or ability to expand knowledge of department specific key performance indicators. This includes interrupting data and ability to generate, as well, share self-service reports. In addition, the ability to use reports/data to drive decision making.
  • Knowledge and experience in information privacy laws, access, release of information
  • A 'Can-Do attitude, showing initiative and willingness to adapt to change.
  • Ability to handle staff questions, problems and concerns.
  • Ability to handle delicate and possible stressful situations
  • Ability to understand managed care.
  • Ability to understand reimbursement requirements.
  • Knowledge in scheduling efficiency and patient flow in a dental practice.
  • Ability to manage issues of a confidential nature.
  • Ability to adapt to a variable and frequently extended work schedule.
  • Ability to drive or arrange reliable transportation to meetings, seminars and as a needed for office functions.
  • Ability to effectively delegate tasks to personnel and supervise their completion.
  • As directed by a manager, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives
Benefits
  • Medical, Dental and Vision 100% paid by Employer
  • Life Insurance and Accidental Dismemberment 100% paid by Employer
  • Paid Holidays
  • Paid Time Off
  • 401K
  • 401K Matching
  • Flexible Spending Account
  • Fringe
  • Supplemental Insurance

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